At HopSkipDrive, our goal is to create opportunity for all through mobility.
We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country.
Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than 3.3 million rides and operate across over 13 states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.
Who you are
As a CareDriver Compliance Specialist, you’ll play a critical role in ensuring every CareDriver on the platform complies with national and local level policies, rules, and regulations. The highest compliance standards are required to ensure every HopSkipDrive passenger gets in the car with a fully vetted and qualified CareDriver.
You’re a self-starter with an intense drive and work ethic, a passion for our brand and our mission, and a get-things-done attitude.
You’ll be ready to roll up your sleeves to help enhance the most productive and most caring community of drivers in the world. You’ll work on the front lines to maintain a healthy marketplace by ensuring compliance across the CareDriver community in multiple markets.
What you'll do
- Work on national and local level compliance efforts
- Monitor and audit CareDriver activities for compliance with applicable policies, rules, and regulations.
- Ensure CareDriver vehicles are compliant; new vehicles, short term rentals, etc.
- Review CareDriver documentation
- Pause, reactivate, and deactivate CareDrivers accordingly
- Run regular reports on major partner platforms
- Assist with special projects
- Participate in Support efforts by taking Calls and responding to emails as needed
- Work closely with the Support and Operations departments to problem solve and handle CareDriver inquiries
- Be accountable to key performance metrics set for the team such as SLAs, quality measures, and decision timelines
- Review deactivation decisions to ensure they were made in adherence to HopSkipDrives Community Guidelines
- Advocate for the right thing for the customer and use strong investigative skills to make difficult decisions about users accounts
- Maintain high levels of confidentiality while performing account reviews, and comprehensively document research and decisions through written reports
- Work to educate our riders/drivers to promote positive experiences and maintain safety while operating within the HopSkipDrive platform
What you bring
- 6-12 months of compliance experience within associated roles
- Intermediate/advanced Excel proficiency
- Exceptional analytical, investigative, and organizational skills
- Able to work independently
- 1 year experience supporting customers via phone/email is preferred
- Background in advocacy, crisis management, mediation or e-commerce customer service experience
- Experience with previous change management; ability to thrive in a fast-paced ever-changing environment
- Experience with Tableau is a plus
Our Investment In You
We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role in is $18.00hr to $20.00hr. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.
HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.
* This role will be fully remote in one of the following states AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI**
United States
