Cartus - Consultant EVIP Relocation - US Based Remote

Primary Function:

The Consultant EVIP Signature Experience Specialist serves as the Single Point of Accountability, strategic owner, and project manager for the end-to-end relocation experience of senior-level and executive customers.

This role delivers a highly customized, white-glove experience, independently managing complex relocations with minimal oversight. It requires advanced project management, executive communication, and proactive problem-solving, particularly in global relocations.

Major Duties and Responsibilities:

Executive-Level Service Delivery & Ownership

• Serve as the primary point of accountability and strategic advisor for executive relocations

• Independently manage the full relocation lifecycle

• Deliver a white-glove, highly personalized experience

• Maintain a reduced, curated caseload for exceptional service quality

Project Management & Coordination

• Act as project manager (timelines, risks, deliverables)

• Lead cross-functional teams and suppliers

• Proactively resolve issues and mitigate risks

• Streamline processes to reduce client effort

Client & Executive Engagement

• Build trusted advisor relationships with executive clients

• Provide 24/7 accessibility and guidance

• Simplify complex processes into executive-ready insights

• Lead needs assessments and policy navigation

Supplier & Stakeholder Management

• Orchestrate supplier performance and accountability

• Conduct regular touchpoints to ensure alignment

• Eliminate duplication and enhance coordination

• Strengthen internal and external partnerships

Strategic Thinking & Value Creation

• Demonstrate expertise in global mobility and services

• Identify value-added opportunities and cross-selling

• Contribute to continuous improvement initiatives

• Participate in strategic projects and client presentations

Operational Excellence

• Ensure data accuracy and system integrity

• Track and communicate policy updates

• Support reporting with timely, accurate inputs

• Manage multiple high-priority relocations

Critical Selection Criteria:

• Proven ability to exceed high-touch executive expectations

• Advanced project management and independent ownership

• Strong executive presence and communication skills

• Strategic thinking and decision-making ability

• High accountability with minimal oversight

• Cross-functional leadership and influence

• Strong organization and attention to detail

• Cultural awareness and global mindset

• Proactive, innovative, and resourceful

• High discretion and emotional intelligence

Qualifications / Selection Criteria:

• 2+ years of international relocation experience

• Ability to provide 24/7 support

• Bachelor’s degree or 5+ years of experience in relocation, mobility, or a client-focused service environment

• Strong commitment to accuracy, process discipline, and data integrity across all aspects of work

• Proven ability to analyze, problem solve, and independently manage multiple priorities in a fast-paced environment

• Excellent communication, interpersonal, and influencing skills, with the ability to effectively engage and build trust with executive-level clients

• Demonstrated history of top-tier service performance, consistently delivering high-touch, client-centric experiences

• Proven leadership mindset, with the ability to take ownership, drive results, and influence cross-functional partners without direct authority