Channel Operations Senior Manager

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

Reporting to the Director, Channel Operations, you will support our Americas channel sales and engineering teams. You will also be a key member of our wider strategic Partners and Alliances organization optimizing the end-to-end experience for partners and internal channel teams. This is an individual contributor role.

You will support our Americas channel and engineering teams in sales operations and channel operations.

• Sales Operations = forecasting, analytics, compensation, quota setting
• Channel Operations = programs, processes, promotions, systems enhancements

You will influence the success of our Americas channel and worldwide Partners and Alliances organizations.

Responsibilities:

• Manage daily sales operations of the Americas channel sales and engineering teams
• Define and deliver business analytics and metrics packages to stakeholders
• Operational planning including quota assignment, SFDC maintenance, account assignment, territory creation, headcount planning.
• Business process improvement, workflow creation, productivity improvement projects
• Work within sales process applications including Clari, SFDC, Apptus, Xactly, Tableau, etc.
• Provide oversight and inspection to sales compensation items
• Analyze partner business plans to ensure documentation of partner initiatives and progress towards the plan
• Develop operational training/enablement materials, provide coaching sessions to stakeholders
• Create documentation regarding channel organizational structure, coverage maps, resources
• Ad hoc analysis, projects extending outside of daily responsibilities

What We're Looking for:

• College Degree and 6-10 years related work experience required
• Experience with channel organizations and partner types (Resellers, Distributors, System Integrators, Service Providers, Cloud Service Providers)
• SFDC proficiency with pipeline hygiene, account object management, deal registrations, reporting
• Expert level Google Workspace
• Interface with all levels of employees, from Executive level to ICs
• Manage multiple projects, succeed in a fast-paced environment
• Work with IT, Enablement, Finance, Marketing, Legal

What Will Make You Stand Out:

• Software/SaaS Industry experience
• Channel sales operations experience
• Process improvement experience

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to DEIB, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages:

• Time off plans for vacation, sick time
• Flexible time off policy
• Parental leave options
• Retirement options
• Education reimbursement

Location: Remote (US)

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.