We are looking for an experienced Chat Support Specialist to join our software company full-time.
You will be responsible for assisting customers via live chat and email , answering product questions, troubleshooting issues, and ensuring customers have a great experience with our software.
Responsibilities
Respond to customer inquiries via live chat and email
Troubleshoot basic software issues
Escalate technical problems when needed
Maintain a high level of customer satisfaction
Document customer feedback and common issues
Work closely with our support and operations teams
Requirements
Previous experience in chat and email support for a software or SaaS company
Excellent written English
Strong communication and problem-solving skills
Ability to work independently
Reliable internet connection and computer
Experience with help desk platforms such as Intercom, Zendesk, Gorgias, Freshdesk, or similar is a plus
Position Details
Full-time remote role
Long-term opportunity
Competitive salary based on experience
How to Apply
Please Send
Your resume
A brief introduction
Details of your previous support experience
