We are looking for an experienced Chat Support Specialist to join our software company full-time.
You will be responsible for assisting customers via live chat and email , answering product questions, troubleshooting issues, and ensuring customers have a great experience with our software.
Responsibilities
Respond to customer inquiries via live chat and email
Troubleshoot basic software issues
Escalate technical problems when needed
Maintain a high level of customer satisfaction
Document customer feedback and common issues
Work closely with our support and operations teams
Requirements
Previous experience in chat and email support for a software or SaaS company
Excellent written English
Strong communication and problem-solving skills
Ability to work independently
Reliable internet connection and computer
Experience with help desk platforms such as Intercom, Zendesk, Gorgias, Freshdesk, or similar is a plus
Position Details
Full-time remote role
Long-term opportunity
Competitive salary based on experience
How to Apply
Please Send
Your resume
A brief introduction
Details of your previous support experience
OnlineJobs.PH is a remote job platform and staffing agency that connects Filipino workers with international employers across various roles. The platform specializes in placing remote talent in positions ranging from creative roles like video editing to administrative support such as receptionists and virtual assistants. They work with international teams and clients, facilitating long-term employment relationships with flexible scheduling and performance-based compensation structures.
