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Chat Support Agent - 15 - 18/hr

N

Location
United States
Base Salary
31k-38k USD
NoGigiddy

Job Description

NoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a dedicated and passionate Chat Support Agent to join our remote team. In this role, you will play a vital role in ensuring a positive gig worker experience by providing top-notch customer support through our chat system. With our innovative platform connecting gig workers to various staffing local businesses, you will have the opportunity to make a real impact in revolutionizing the gig staffing industry.

At NoGigiddy, we prioritize our gig workers and aim to promote flexibility and convenience. Our dedication to improving the gig worker experience sets us apart, as we constantly explore new ways to create even more earning opportunities for gig workers. By joining our GigSquad, you will be part of a team that values your contribution and offers various paths for growth and development.

Responsibilities

  • Respond promptly to gig workers' inquiries and provide accurate and helpful information through our chat support system.
  • Address and resolve gig workers' concerns, issues, or complaints with empathy and professionalism.
  • Collaborate with other team members to ensure a seamless and efficient chat support experience for gig workers.
  • Stay up-to-date with the features and functionalities of the NoGigiddy platform and our partner staffing apps.
  • Assist gig workers in navigating the NoGigiddy platform and troubleshoot any technical issues they may encounter.
  • Actively promote the benefits and features of NoGigiddy to gig workers to encourage engagement and participation.
  • Document and escalate complex or unresolved queries to the appropriate departments for further assistance.

Requirements

  • Proven experience as a customer support agent or similar role, preferably in the gig economy or staffing industry.
  • Excellent written and verbal communication skills, with the ability to communicate clearly and concisely.
  • Strong multitasking and problem-solving skills, with the ability to navigate between multiple chat conversations efficiently.
  • Empathetic and customer-oriented mindset, with a genuine desire to help gig workers succeed.
  • Proficient computer skills, including the ability to navigate software applications and work with chat support tools.
  • Ability to work independently and remotely while maintaining a high level of productivity and focus.
  • Flexibility to work during peak hours, including evenings and weekends, to provide support as needed.

Advice from our career coach

A successful applicant for the Chat Support Agent position at NoGigiddy should possess strong communication and problem-solving skills, as well as a genuine desire to help gig workers succeed. Being customer-oriented and empathetic is essential, along with the ability to work independently and remotely while maintaining productivity. To stand out as an applicant, consider the following tips:

  • Highlight any previous experience in customer support, particularly in the gig economy or staffing industry.
  • Showcase your excellent written and verbal communication skills in your application and during the interview process.
  • Demonstrate your ability to multitask and navigate through multiple chat conversations efficiently.
  • Emphasize your proficiency in computer skills and working with chat support tools.
  • Express your willingness to work during peak hours, including evenings and weekends, to provide support as needed.
  • Articulate your passion for promoting benefits and features to encourage engagement and participation from gig workers.
  • Be prepared to discuss specific examples of how you have addressed and resolved customer concerns or complaints with empathy and professionalism.

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About the job

Jul 23, 2024

Full-time

31k-38k USD

  1. US United States
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