Job Description: Chief KYC (Know Your Customer) Officer (CKYCO)
Industry: Banking, Financial Services, Insurance, Investment
Job Type: Full-Time
Reporting To: Chief Compliance Officer (CCO) / Chief AML Officer (CAMLO) / Chief Risk Officer (CRO)
Job Summary
The Chief KYC Officer (CKYCO) is responsible for overseeing the organization's KYC, Customer Due Diligence (CDD), and onboarding frameworks to ensure compliance with regulatory requirements and effective management of customer-related risks.
This role plays a critical part in preventing financial crime by ensuring robust customer identification, verification, and risk assessment processes across all business lines.
Key Responsibilities
Develop and implement enterprise-wide KYC/CDD strategies and frameworks
Ensure alignment with AML/CFT regulations and organizational policies
Establish risk-based customer onboarding and due diligence processes
Continuously enhance KYC practices to address emerging risks
Oversee CDD and Enhanced Due Diligence (EDD) processes
Ensure accurate customer identification, verification, and risk profiling
Manage onboarding of high-risk customers and complex cases
Ensure compliance with regulatory KYC requirements
Oversee end-to-end KYC operations, including onboarding, periodic reviews, and remediation
Improve operational efficiency and turnaround time for KYC processes
Standardize KYC procedures across business units
Monitor and resolve KYC backlogs and issues
Ensure compliance with KYC-related regulatory requirements
Support AML and compliance teams in regulatory reporting and audits
Maintain audit-ready documentation and records
Monitor regulatory changes impacting KYC processes
Conduct customer risk assessments and segmentation
Monitor high-risk customers, PEPs, and complex client structures
Identify and mitigate customer-related risks
Align KYC practices with enterprise risk frameworks
Oversee KYC systems, tools, and digital onboarding platforms
Drive automation and digital transformation in KYC processes
Implement data analytics and AI tools for customer risk assessment
Ensure integration with AML and transaction monitoring systems
Collaborate with AML, compliance, risk, and business teams
Support front-line teams in customer onboarding and due diligence
Liaise with regulators, auditors, and external stakeholders
Provide KYC insights and reporting to leadership
Lead and develop KYC operations and compliance teams
Establish performance standards and KPIs
Foster a culture of compliance, accuracy, and efficiency
Support talent development and succession planning
Key Requirements
Education
Bachelor's or Master's degree in Finance, Business Administration, Law, or related field
Professional certifications such as CAMS, ICA, or equivalent are highly preferred
Experience
10–15+ years of experience in KYC, AML, compliance, or financial crime roles
Proven experience in senior KYC leadership roles (e.g., Head of KYC, KYC Director)
Strong experience in banking, financial services, insurance, or investment sectors
Skills & Competencies
Deep knowledge of KYC/CDD/EDD processes and AML regulations
Strong understanding of customer risk profiling and onboarding frameworks
Expertise in KYC operations and process optimization
Analytical and problem-solving skills
Leadership and team management
Excellent communication and stakeholder engagement
Attention to detail and compliance mindset
Key Performance Indicators (KPIs)
KYC onboarding turnaround time
Accuracy and completeness of customer records
Reduction in KYC backlogs and remediation cases
Compliance with regulatory requirements
Audit and regulatory inspection outcomes
Customer onboarding experience and satisfaction
Preferred Attributes
Experience in multinational or highly regulated financial institutions
Exposure to digital KYC, eKYC, and regtech solutions
Strong collaboration with AML, compliance, and risk teams
Ability to manage high-volume KYC operations
Compensation & Benefits
Competitive executive salary
Performance-based incentives
Executive benefits and allowances
TheHiveCareers is an insurance organization that develops and manages comprehensive insurance products across life, health, and property & casualty lines. The company focuses on digital transformation, data-driven decision-making, and customer-centric product innovation to drive growth and competitive advantage. They operate with emphasis on regulatory compliance (including IFRS 17 standards), advanced analytics, and emerging technologies such as AI and embedded insurance solutions. The organization leverages analytics, automation, and digital channels to enhance operational efficiency and deliver seamless customer experiences across multiple distribution channels including agencies, bancassurance, and digital platforms.
