About The Role:
We're a fast-growing ecommerce brand doing $3M in annual revenue and we're looking for a hands-on COO to help us scale to the next level. This is a player-coach role- you'll be building systems and processes while still rolling up your sleeves to get things done. If you thrive in lean, scrappy environments and love turning operational chaos into clarity, we want to hear from you.
What you'll own
End-to-end fulfillment operations — including 3PL relationships, shipping carriers, and inventory management
Day-to-day team management across customer service, operations, and warehouse functions
Our tech stack (Shopify, ERP, helpdesk tools) and identifying automation opportunities
Customer experience standards — CS policies, returns/refunds processes, and escalation handling
Operational KPIs including COGS, fulfillment costs, margins, and CAC — with weekly reporting to the CEO
Vendor and supplier relationships — contracts, lead times, and supply chain resilience
Building the SOPs and org structure that get us from $3M to $10M+ What we're looking for
3–7 years of operations experience, ideally at a DTC or ecommerce company
Proven track record building and managing small teams
Comfort with ecommerce tools — Shopify, 3PL platforms, WMS, and similar systems
Strong analytical mindset — you're comfortable in spreadsheets and love a good dashboard
Experience managing supplier and vendor relationships
A bias for action and the ability to move fast without breaking things
Compensation:
Base salary:
$100-200k
Why join us
Real ownership — you'll have a direct line to the CEO and a seat at the table on every major decision
A business with strong fundamentals and room to grow
Flexibility and autonomy — we care about results, not hours logged
The chance to build something from the ground up and grow into a true executive role
