Role Summary
The Chief Product Officer (CPO) leads the end-to-end product strategy, design, and lifecycle management of the organization's insurance portfolio. This role drives innovation, profitability, and customer-centric product development across life, health, and/or property & casualty lines, ensuring alignment with regulatory frameworks and market dynamics.
Key Responsibilities
Define and execute the enterprise-wide insurance product strategy
Identify market opportunities, customer needs, and competitive positioning
Drive innovation across traditional and digital insurance offerings
Oversee design, development, launch, and optimization of insurance products
Ensure strong collaboration with underwriting, actuarial, distribution, and technology teams
Manage the full product lifecycle (concept launch growth retirement)
Partner with actuarial teams on pricing models and assumptions
Ensure product profitability, loss ratio targets, and portfolio performance
Optimize product mix and segmentation strategies
Ensure all products comply with regulatory requirements and approvals
Align with frameworks such as IFRS 17 and local insurance regulations
Work closely with legal, compliance, and regulatory bodies
Leverage data analytics to understand customer behavior and preferences
Drive customer-centric product design and digital experience enhancements
Monitor market trends and competitor offerings
Collaborate with sales and distribution channels (agency, bancassurance, digital)
Define go-to-market strategies and product positioning
Support channel enablement and product training
Lead digital product transformation (embedded insurance, insurtech partnerships)
Integrate AI, analytics, and automation into product design and delivery
Foster a culture of innovation and agile product development
Qualifications & Experience
Bachelor's degree in Business, Finance, Actuarial Science, or related field (MBA preferred)
15–20+ years of experience in insurance product management or underwriting
Strong understanding of life, health, and/or P&C insurance products
Proven track record in product innovation, profitability, and portfolio management
Experience working with actuarial, risk, and regulatory frameworks
Key Competencies
Strategic thinking and product vision
Strong commercial and financial acumen
Customer-centric mindset
Leadership and cross-functional collaboration
Innovation and digital transformation capability
