Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2023. We expect 2024 to be our best year yet.
Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun — one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.
We value our individuality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring diverse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA, and if you like what you see, please read on!
Our Member Support team is growing and looking for customer service gurus with a dash of investigative flair. You are passionate about resolving issues and making sure that our books are balanced at the end of the day. This team of service minded employees enjoy accounting mysteries – from uncovering random charges to negotiating with suppliers on a final resolution regarding billing disputes. Our company is quickly growing, and therefore we are looking for an individual who wants to continually elevate the overall productivity, skills and development of our teammates while highlighting and implementing opportunities for efficiency gains.
Here's what you'll do:
- Collaborate with our suppliers and internal teams to resolve billing discrepancies
- Reconcile overcharges and miscellaneous discrepancies that come in via email and phone from our suppliers
- Investigate various anomalies in our billing department and create a positive outcome
- Communicate solutions internally and externally to resolve issues
- Be meticulous about details. The team requires detailed notes on all interactions
- Work with credit card companies regarding credit card disputes by facilitating communication between parties
- Work across multiple online portals and can dexterously move between operating systems
- Work closely with Traveler Experience team members to help ensure incidentals are being billed correctly
Here's what we're looking for:
- Pristine written verbal communication skills - this job does require both phone and email communication across all teams
- Basic accounting skills are a plus!
- A quick learner- ready to grasp our systems, processes procedures
- Ability to problem solve and work on several projects simultaneously while continuing to provide quality work
- Experience with Excel, Wex, and Salesforce (CRM) strongly preferred
- Forward thinker with the capacity to be creative in developing new ideas and implement proven methods for the team
- Able to work quickly and efficiently while still being thorough
Shift:
While this team primarily works shifts Monday – Friday from 8 am – 5 pm, this position may require some flexibility; including nights, weekends, and holidays.
Remote Opportunities:
- This role is eligible for remote work within the U.S.
Cash compensation:
- The base pay for this role is $21/hour plus the potential to make a monthly bonus.
Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.
As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
- Competitive compensation
- Stock options for all associates + performance-based stock options
- Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
- 401(k) plan with a match program
- Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
- Paid parental leave and family medical leave
- Hotel discounts through our exclusive platform
- The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.
United States
