Behind every claim is a person having a stressful week. The best claims handlers never forget that, and never let the paperwork slip either.
Job Overview
Our UK-based client is hiring a Claims Handler to manage claims from first notification through to settlement. This is a full-time, fully remote position for a South African professional who combines empathy on the phone with precision on the file. You will own a caseload end-to-end, keeping every claim moving and every customer informed.
About Our Client
Our client is a respected UK business operating in the insurance sector, known for treating customers fairly when it matters most. Their volumes are growing and they want handlers who protect both the customer experience and the accuracy of every decision. You will receive thorough training on their systems, products and processes.
Key Responsibilities
Register new claims promptly and gather the information needed to assess them properly
Manage a caseload end-to-end, progressing each claim daily and preventing backlogs
Communicate with customers, suppliers and third parties clearly and professionally
Assess claims against policy terms, escalating complex or suspicious cases appropriately
Keep records complete and compliant, with every decision documented and defensible
Meet service standards for response times, accuracy and customer satisfaction
What You Will Be Doing Day-to-Day
Your day is a steady rhythm of casework: reviewing new notifications, requesting documents, updating customers before they need to ask, and moving claims toward fair, timely outcomes. You will make judgement calls within clear guidelines, ask for help early on the tricky ones, and take real care with the details, because in claims the details are the job. Regular team check-ins keep you supported and never working in isolation.
If you are a diligent, people-aware professional based in South Africa looking for a stable, long-term remote career with a UK employer, this role offers exactly that.
Requirements
2+ years' experience in claims handling, insurance administration or a similar regulated environment
Excellent written and spoken English with a calm, professional telephone manner
Confident with tech tools: case management systems, spreadsheets and document handling
Proven reliability: stable fibre internet, backup power for load shedding, and a private home office
Strong attention to detail with accurate, compliant record-keeping
Sound judgement, discretion and the ability to manage a busy caseload without dropping threads
Benefits
Full-time remote position working for a UK-based employer. Competitive salary paid in ZAR. Long-term stable role. Supportive team environment. Direct access to founder-led business.
Remote Recruitment is a recruitment firm specializing in connecting skilled South African professionals with top UK-based companies. The company operates a streamlined hiring process focused on tech and customer service roles, leveraging remote work arrangements to build talent pipelines across international markets. They provide ongoing support and career growth opportunities for candidates while helping UK businesses identify and hire top-tier talent. Remote Recruitment focuses on long-term placements and maintains a mission centered on candidate success and organizational fit.
