Spotter AI is on the lookout for a dedicated and detail-oriented Claims Specialist to enhance our claims processing team. This remote position is vital in ensuring that our clients receive prompt and fair assessments of their trucking claims. As a Trucking Claims Specialist, you will leverage your knowledge of trucking operations, maintenance costs, and claims management to deliver exceptional service.
Key Responsibilities:
Claims Assessment: Review and evaluate trucking claims submitted by clients to determine their validity, coverage, and potential payouts. Conduct thorough investigations to collect relevant information from various parties involved, including drivers, trucking companies, and insurance adjusters.
Cost Analysis: Utilize your expertise to analyze maintenance records, repair invoices, and other documentation to accurately calculate truck and trailer maintenance costs. This analysis is crucial for determining the appropriate claim amount and ensuring the claims process is efficient.
Documentation and Reporting: Maintain accurate and comprehensive records of all claims, communications, and decisions made throughout the claims process. Prepare detailed reports as necessary to summarize findings and support claims decisions.
Customer Communication: Serve as the primary point of contact for clients during the claims process. Communicate clearly and effectively, addressing any questions or concerns they may have while providing updates on claim status.
Regulatory Compliance: Stay informed about industry regulations, company policies, and best practices related to claims processing. Ensure that all claims are handled in compliance with applicable laws and regulations to mitigate risk for both clients and the company.
Continuous Improvement: Collaborate with team members to identify opportunities for improving claims processing efficiency and accuracy. Share insights and best practices to enhance overall team performance.
Qualifications:
Industry Knowledge: Strong understanding of trucking operations, including familiarity with truck and trailer maintenance practices and costs. Previous experience in the trucking industry is a significant advantage.
Claims Experience: Experience in claims processing, insurance, or a related field is preferred. Understanding of claims management software is a plus.
Analytical Skills: Excellent analytical and problem-solving abilities. You should be capable of interpreting complex data and drawing accurate conclusions to support claims assessments.
Communication Skills: Strong verbal and written communication skills are essential. You must be able to articulate findings clearly and work effectively with clients and colleagues.
Attention to Detail: Detail-oriented with strong organizational skills. Ability to manage multiple claims simultaneously while ensuring accuracy and timeliness.
Technical Proficiency: Proficiency in relevant software and tools for claims management and documentation. Comfortable using digital communication tools for remote work.
Why Join Spotter?
Flexible Work Environment: Benefit from a fully remote work setup, allowing you to maintain a healthy work-life balance.
Growth Opportunities: Be part of a forward-thinking company in the trucking industry, with opportunities for professional development and career advancement.
Collaborative Culture: Join a supportive team that values collaboration, innovation, and continuous improvement.
Spotter Labs is a technology company that provides infrastructure and solutions for the trucking and transportation industry. The company operates a platform that connects with drivers to provide on-the-road assistance, support services, and shipment tracking capabilities. Spotter Labs also works with U.S. state agencies (DMV/BMV/DPS) to build and maintain API integrations for accessing government data systems. The company manages complex technical integrations across multiple states while ensuring compliance with regulatory requirements like DPPA and security standards.
