Location: London, United Kingdom Department: Client Development
AltoVita is a multi-award winning accommodation platform that enables enterprises to consolidate accommodation programmes through proprietary technology paired with a human-centric approach. Our Client Development team plays a vital role as trusted advisors and partners to our clients, proactively sharing market insights, analyzing data, and empowering clients with tools and knowledge to make informed decisions.
Customer Development & Interaction:
Deliver strategic account management to enterprise clients and relocation management partners across EMEA
Support in devising consultative approaches as per client needs and requirements (focus on technology, cost-savings, workflow/experience optimisation)
Achieve high client satisfaction rates (high client proprietary evaluations, positive client-evaluations, and increased NPS scores)
Represent AltoVita at industry and client events across EMEA
Collect and analyse client performance data and present key findings to clients during monthly reporting & QBR sessions
Proactively contribute to strategic design of best-in-class innovative solutions for clients
Contribute to clients' full adoption of technology and product
Maintain proactive, transparent, and solutions-oriented communication with clients at all times, particularly during critical issues, escalations, or service-impacting events
Ensure all client communications regarding timelines, deliverables, incidents, and resolutions are strictly aligned with contractual SLA commitments and internal operational standards
Drive internal cross-functional alignment to ensure commitments are realistic, achievable, and consistently delivered (Sales, Product, Hospitality Growth, Customer Success, Finance)
Lead Generation:
Support inbound sales & share of wallet growth
Assist with onboarding of new clients in EMEA
Organise frequent in-person visits to client offices and meet with key stakeholders across all levels
Understand and proactively look for opportunities to support clients globally
5+ years of experience in corporate housing, global mobility, or relocation (must-have)
Proven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing, among others)
Self-motivated, hardworking account/customer success manager with proven success in managing global mobility & RMC clients
Fast learner and problem solver
Frequent travel required for this position
Consistent and proactive communication is a core requirement—all stakeholders including clients, partners, leadership, and cross-functional teams are expected to receive timely updates, clear ownership, and responsive follow-through at all times
AltoVita is a fully remote team. Although regular touch-points occur throughout the week and off-sites are organized in several locations, trust is essential for effective teamwork. Founders empower team members to make decisions autonomously and expect managers to empower their direct reports.
A team that will always put you first
Incredible opportunities for growth and career advancement
Fully-remote working environment
Wellness benefits and wellness budget (gym memberships, home meal delivery services, mindfulness applications, and more)
Work-from-home allowance to set up your home office
Generous vacation package to recharge or explore
