Client Engagement Content Associate

Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.

As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of Work

The Team

Kraken is a market leader in one of today’s most innovative and rapidly growing industries. In our mission to accelerate the global adoption of cryptocurrencies, we understand that crypto isn’t straightforward for most people yet. This is where our support platforms play a key role - guiding users in their crypto journey and providing them with the right information every step of the journey.

As our user base grows alongside our range of service offerings, the role of our support content is increasingly important in not only making our platform more accessible, but making the entire crypto space more within reach of mainstream audiences across the world. We are therefore seeking an experienced content writer to join our Client Content team and help drive an industry-leading experience through clear, concise and high quality, compelling and easy-to-understand content for users.

To be a successful CE Content Associate, you will be highly attentive-to-detail, advocating for quality and consistency across all content channels (including articles and chat replies).

You should be a strategic thinker with a track record for project management and the ability to manage multiple large-scale content projects simultaneously.

The Opportunity

• Help coordinate content updates on Support Centre articles

• Project management of content updates focused on new product releases, product acquisitions, asset listings and more

• Work closely with Localization Project Managers to develop and implement workflows for localization projects across various content areas

• Act as a content ‘generalist’ and learn the ins and outs of our different channels (Support Center, Webforms and Chatbot)

• Contribute to updating guidelines on content creation workflows for our team and other departments

• Collaborate with product, design and engineering teams to develop and maintain support process automations, testing and quality assurance workflows

• Identify and drive areas for improvement in regards to making content more accessible through formatting and other content types (e.g. images, videos, gifs, and more)

Skills you should HODL

• 1+ year of content experience

• Excellent writing and proofreading skills

• Track record of successful content projects

• Experience communicating and collaborating across various teams and stakeholders - including engineering, editors, designers, and management

• Ability to adapt to the changing needs of clients and stakeholders

• Ability to think like a non-technical user and understand the potential technical challenges that affect the overall user experience; must be able to think about a procedure or product and translate it into simple, easy-to-understand content

• Comfortable working with and building relationships across different teams

• Ability to work under deadlines and deliver results, to think innovatively, creatively and strategically, to multitask and change course of actions if necessary, to achieve desired results

• Flexibility to work effectively with different time zones, occasionally involving high-stress scenarios

Nice to Haves

• Experience with Sanity or other Content Management Systems is highly valued but not required

• Intermediate knowledge in using Excel

• Formal education in content creation, communication, writing or project management

Interested so far? Here’s how the hiring process will be:

• Video call with our Talent Acquisition team (45 minutes)

• Practical Exercise - an aptitude skill exercise (to be completed within 4 days)

• Interview with the Client Engagement supervisor (45 minutes)

• Final interview with Client Engagement manager/director (45 minutes)

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

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