Client Insights Manager

At Jungle Scout, we are on a mission to build the best Amazon competitive intelligence tools for Amazon sellers and brands.

Jungle Scout is launching a Professional Services department.

As we continue to grow, we’re excited to expand our collaborative, customer-focused Professional Services team with the addition of a Client Insights Manager.

This role will support both Sales & Customer Success. The goal of this role is to increase ARR via net new ACV and increase the Renewal Rate of the existing customer base.

Location: We’re a remote-first company and looking to hire this person anywhere between the PST - EST timezone across the US and Canada (excluding Quebec).
To note: Although we are a remote-first company & this role is being hired for remotely, there will be travel required with this role (approximately 1-2 times a quarter).

Interested in learning more? Let’s get into the details:

Day in the Life of a Client Insights Manager:

• Insight Presenter: You present customized insights to customers both in person and virtually.
• Team Collaborator: You collaborate closely with sales, data analysts, engineers, and customer success teams to meet the needs of our professional services clients.
• Deliverable Creator: You create tailored deliverables based on customer requirements and business goals.
• Data Analyst: You analyze data and develop executive-level presentations for live customer engagements.
• Amazon Expert: You act as an expert in Amazon Growth, Amazon Advertising, Market Intelligence, and more.
• Innovator: You innovate new ways to address customer needs through professional services.

Tech Stack:

• Data Cloud
• UI
• Microsoft Office
• Google Suite
• API
• PowerBI
• If additional tools are needed to be successful, we are open to discussing them.

Who You Are:

• Technical Expertise: You have expertise with APIs, Data Cloud, Snowflake, and related technologies.
• Concept Simplifier: You excel at synthesizing and simplifying complex concepts for diverse audiences and formats.
• Problem Solver: You are a strategic and structured problem solver.
• Data Master: You are experienced in manipulating data, generating insights, and communicating findings to an executive audience.
• Autonomous: You thrive in environments where you can take initiative and work independently.
• Builder: You enjoy creating and developing solutions from the ground up, laying the foundation for future success.

Bonus Points:

• Service Organization Experience: You have worked in the services organization of a data-driven company.
• Industry Expertise: You possess expertise in areas like Amazon, advertising, e-commerce, or Walmart.
• Adaptability: You thrive in a fast-paced, constantly evolving environment.
• Relationship Builder: You enjoy building long-lasting customer relationships.

Note: The one constant in our evolving, dynamic environment is change. Needless to say, you’ll never get bored ;) The responsibilities listed above are our needs today but we are keeping future needs & opportunities in mind when hiring for this position. We value adaptability and a growth mindset in team members. Although it’s not promised, the successful candidate should be prepared for the possibility that their role may evolve over time as our business strategies and priorities change.

What you’ll get:

💥The BEST team. You’ll work alongside the smartest, most passionate, and kindest humans day in and day out making work fun.

💥Remote-first culture. Jungle Scout has been remote-first since day one. We believe team members should work from the place where they do their best work. Whether that's working from home, in office at one of our hubs, a co-working space.

💥 A growth culture! We have tons of opportunities for you to elevate your skills and take you to that next step; we are here to help you find the ones that matter most to you through exposure and training.

💥 Ability to make impact! Although it’s a highly collaborative culture, team members are empowered to work autonomously and take extreme ownership of their work. You'll have the opportunity to truly make a difference and impact our customers.

💥 Competitive compensation packages! We structure our compensation packages to reward our team members' contributions to our company's success - you’ll have a bonus tied to performance and will be invested into our long-term success with Equity.

💥 Flexible Time Off. With our generous PTO and recognition of local holidays, escape to the beach, recharge mentally, or use your Volunteer Time Off (VTO) to give back through volunteering.

💥 Comprehensive Health Benefits & Retirement Program. We offer comprehensive healthcare and retirement matching plans for eligible employees.

💥 Paid Parental Leave Policy. Jungle Scout values the importance of family and offers a paid parental leave that provides the support and flexibility you need to embrace this special time in your life. We also offer a ramp-back period for a seamless transition for you and your family.

About Jungle Scout

Jungle Scout is the leading all-in-one platform for selling on Amazon, supporting more than $50 billion in annual Amazon revenue and 10 global Amazon marketplaces. Founded in 2015 as the first Amazon product research tool, Jungle Scout today features a full suite of best-in-class business management solutions and powerful market intelligence resources to help entrepreneurs and brands manage their ecommerce businesses.

The Jungle Scout team is a group of smart, motivated, and fun-loving professionals working hard to help our customers achieve success. We have a remote-first culture with employees across the world as well as in our hub offices in Austin, TX and Vancouver, BC. We believe team members should have the opportunity to choose the work environment that works best for them, so we give our team members the option of working from home, at one of our hub offices, or from a co-working space.

We prioritize Diversity, Equity, and Inclusion

At Jungle Scout, we recognize the value of different experiences, backgrounds and cultures. We hire intentionally, with this in mind.

Jungle Scout is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Jungle Scout are contingent upon clear results of a comprehensive background check. Background checks will be conducted on all final candidates prior to start date.