Client Partner, Mavens

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Mavens a Komodo Health company:

This position is responsible for maintaining strong customer relationships to ensure successful renewals while driving growth opportunities. The role involves upselling managed services, expansion of project services, and/or expanding existing accounts by selling new workflow solutions and increasing license adoption to existing customers. Success in this role requires a strategic approach to account management, a deep understanding of workflow solutions, and a consultative sales mindset.

Looking back on your first 12 months at Mavens, you will have accomplished…

• Achieved client satisfaction by prioritizing a customer-first approach, resolving escalations within target SLAs, and maintaining a on-time delivery rate for all projects.
• Drove revenue uplift across key accounts through effective engagement strategies and secured net-new projects within the top 20 accounts, contributing to incremental annual revenue growth
• Delivered renewals and communicated clear ROI to stakeholders, resulting in consistent alignment and trust during quarterly business reviews (QBRs).
• Secured upsell revenue and expanded adoption of new solutions.
• Developed compelling renewal and expansion collateral that increased contract value while fostering strategic partnerships with buyers and key decision-makers across the portfolio.

You will accomplish these outcomes through the following responsibilities…

Service/ Support

• Prioritize a customer-first approach in all interactions and decision-making, ensuring the customer's needs are at the forefront.
• Provide strategic support and guidance on key deliverables and respond promptly to customer requests for existing business.
• Collaborate with Engagement Leads to manage project scope, address escalations, and ensure alignment with customer expectations.
• Work closely with Project Managers and Engagement Leads to handle customer investment requests, negotiate contracts for new projects, and renew Managed Services agreements.
• Partner with the consulting organization and project teams to address customer concerns, resolve escalations, and assign the most qualified team for each project, ensuring successful delivery and customer satisfaction.
• Drive account expansion and growth by fostering deeper engagement across the existing account base.
• Proactively identify and pursue new opportunities within a dedicated portfolio of top 20 accounts, focusing on strategic growth and value creation.

Value Delivery

• Communicate / evangelize the value delivered and ROI for renewals and existing business
• Prepare for and lead QBRs
• Ensure effective management of customer escalations in collaboration with the Engagement Lead to drive resolution and maintain client satisfaction

Account Growth

• Proactively educate stakeholders on new services and product features in coordination with Solution Leads
• Ensure BANT and secure budget for renewals, managed services on existing business
• Ensure BANT and secure budget for certain allowed upsells on existing business:
• Additional Mavens assets including Medical Information Cloud, Publications Planning, Care Connect, or Grants Management
• Additional services integrated with Mavens solutions or aligned with Salesforce capabilities.
• Engage regularly with buyers / key decision makers for existing business
• Develop all renewal/expansion collateral
• Identify other upsell opportunities

What you bring to Mavens (required):

• 10+ years overall working experience in the biopharma industry, with 10+ years in a client facing role as a consultant or life sciences software/service provider
• Prior experience in sales or delivery of software/consulting services with penetration into multiple customer groups, experience selling, deploying or servicing cloud-based SaaS product offerings to Life Sciences customers specifically related to force.com.
• Effective communication and storytelling skills, and the ability to successfully communicate with a variety of levels within a biopharma organization
• Strong project coordination and account management skills, with a passion for delivering tailored solutions and driving customer success through strategic planning and execution.
• Impeccable project management skills and the ability to influence without authority
• A track record of consistently meeting or exceeding department goals and/or customer satisfaction with comfort with providing recommendations and solutions based on rigorous research and analysis underpinned by deep expertise and thought leadership
• Demonstrated ability to work with and manage relationships with customers and partners at a senior management and director level (Bonus if you have done this with C-Suite level executives)
• Extensive experience with structuring client deliverables in PowerPoint/G-Slides, Word, Excel including an expert ability to “tell the story” with supporting analysis in a clear and effective manner

Compensation at Komodo Health

The pay range for each job posting reflects a minimum and maximum range of pay that we reasonably expect to pay across all U.S. locations and may span more than one career level. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.

Compensation at Komodo Health

The pay range for each job posting reflects a minimum and maximum range of pay that we reasonably expect to pay across all U.S. locations and may span more than one career level. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.

Where You’ll Work

Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.

What We Offer

Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.

Equal Opportunity Statement

Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.