Overview
You are a matchmaker and project manager. We have four products (Interpretation, Translation, Moderation and Transcripts). Customer service and client satisfaction are what motivate you to succeed.
You begin your tenure at Cadence assisting simple projects, and as you develop further, you will:
Own more complex projects
Own more client relationships
Run teams
Scale up workflows
About Us
Cadence () is a language services firm servicing the due diligence industry. We started in Beijing in 2014 and the types of clients we serve are expert networks, investment firms, consulting firms and market research firms. We are a remote-first company whose staff is located across multiple countries. Each individual is functionally aligned to one of three time zones (APAC, EMEA, Americas). We strive to promote internally whenever possible, so this is a limited opportunity to join a company that values ambitious and efficient professionals keen to develop their career.
Daily Responsibilities
You will manage multiple projects per day.
Projects can begin and end on the same day (”I need an interpreter for a call at 8pm tonight”).
Or they can span several weeks (”I am hosting three focus groups in three Japanese cities and need moderators to facilitate the focus groups and translate the output into English”).
Here’s how you will interact with a project:
Scoping
You will speak with clients via email, phone, or any other platforms (Whatsapp, WeChat etc.) about their needs
You will work with colleagues to ensure the client’s expectations for quality, speed, and cost are met
You will identify colleagues to assist based on the relevant time zones or regions for the project
Matchmaking
Your top responsibility is to identify the best linguist in our community for the client’s objective
You will need to present that linguists’ experience in a relevant way for the project
... or you will need to recruit a new one if there isn’t an ideal match
You will need to constantly evaluate profitability and client satisfaction
Executing
You will need to sync up expectations between client(s) and linguist(s)
You may need to chaperone calls to ensure they begin successfully
You will need to speak with clients after projects to make sure they are satisfied
Key Requirements
Bachelor’s degree
Native-level Japanese and professional-level English; other languages are a plus
Experience with Salesforce or similar CRM systems
Outgoing personality with ability to speak to professionals (junior or senior)
Excellent written and verbal communication and client service skills
Strong organizational and multitasking abilities
Ability to work under pressure in a fast-paced environment
Ability to work effectively in both independent and team environments
Goal-oriented, driven, and highly motivated to succeed & take on challenges
Entry-level to intermediate-level candidates are welcome to apply: any relevant work experience is a plus
Working Hours & Location
You will follow your local business hours and holidays
This is a fully-remote role where you can work from home (WFH)
Compensation & Benefits
Competitive salary based on experience and location
Healthcare insurance and other health benefits
Annual allowance for professional development expenses
Work Authorization
This is a contractor status role.
We hire globally, and all team members for this position will be engaged as independent contractors.
Interview Process
1 - submit your CV in English.
2 - watch your email for instructions on how to submit a video selfie.
3 - have a screening call with our HR team (focus is the role's scope and working arrangement. A short case study is included.)
4 - meet potential co-workers (focus is to discuss your prior work and education experiences)
5 - final-round interview with our COO (focus is on your career fit)
Don’t meet every single requirement? Cadence values diversity and inclusion. Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. We want a happy and engaged team, so if you like what you're reading but are worried you don't "check all the boxes", please apply anyway. You may be just the right candidate for this or other roles.
Cadence is a language services firm specializing in supporting the due diligence industry by providing translation and market research moderation services. Founded in Beijing in 2014, the company serves expert networks, investment firms, consulting firms, and market research firms. Cadence manages both remote and on-site moderation projects across multiple languages and geographies, handling project scoping, moderator recruitment and matchmaking, and project execution. The company operates as a remote-first organization with staff distributed across multiple time zones (APAC, EMEA, Americas).
