We’re looking for a full time Client Success Coach to join our fast growing team at Richard Yu’s online education company.
Our mission is simple: help everyday people launch impactful online digital Product businesses that transform lives, starting with their own.
If you love mentorship, thrive in high performance environments, and want to make a real difference in people’s lives, keep reading
About Us:
Impact Clients helps entrepreneurs start or scale their digital product businesses.
What began as a broke UCLA student struggling to sell an online course has grown into a company that has generated $30M+ in revenue with a global team of 50+ members.
Our mission is to reform the education system by helping 1 million+ people achieve financial freedom through online business.
We are faith driven, fast paced, and rooted in service. We are building a world class education platform to help people turn their knowledge into income through coaching and consulting.
The CEO, Richard Yu, is an online business coach with:
100K+ subscribers on YouTube → youtube.com/richardyu1
A growing personal brand on Instagram → instagram.com/richardyuzee Our company is a fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.
About The Role:
You’ll be leading a team of 8-10+ Customer Success Managers (CSMs) responsible for client onboarding, coaching, and retention. Your job is to elevate client outcomes, maximize lifetime value, and train our CSMs to become world-class coaches.
This is a hands-on leadership role: you’ll manage, mentor, and hold the team accountable, while also stepping in personally when high-stakes client situations require it.
This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 8 hours per day, and some days will require a little more effort of up to 9+ hours.
You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we’re in the coaching business.
Requirements
🎯 About The Role
You will lead a team of 8 to 12+ Customer Success Managers responsible for onboarding, coaching, and retention.
Your job is to:
Elevate client outcomes
Maximize lifetime value
Develop world-class CSMs
This is a hands-on leadership role. You will manage, mentor, and hold the team accountable, while also stepping in on high-stakes client situations when needed.
📍 Remote, full-time
🕘 Availability required: 8 AM to 5 PM EST, Monday to Friday
⏱️ Average workload: up to 8 hours per day, occasionally 10+
🌎 Must live in North America, Europe, or South Africa
🗣️ Fluent, accent-neutral English required
Key Responsibilities
Lead and coach a team of CSMs on onboarding, accountability, and renewal calls
Step into refund and chargeback situations to retain clients and protect revenue
Train CSMs on objection handling and improving 1:1 call performance
Monitor KPIs around retention, upgrades, renewals, and collections
Improve scripts, processes, and SOPs for scalability
Collaborate with Sales and Marketing for message alignment
Take ownership of escalated client accounts
Provide daily reporting across Slack, spreadsheets, and other tools
✅ Requirements
You must have:
Proven experience leading customer success teams in online education, coaching, or digital marketing
Strong track record in objection handling and save calls
Hands-on experience preventing refunds and chargebacks
Excellent communication and leadership skills
Experience with Loom, Slack, Zapier, Calendly, GSuite, Trello, and CRMs
High attention to detail and strong organizational skills
Ability to manage multiple priorities in a fast paced environment
Passion for mentoring and developing people
Full time availability during EST hours
🔥 WHO THIS IS FOR
✔️ Natural leaders who thrive on retaining clients
✔️ People who stay calm in client fires and escalations
✔️ Mentors who love developing team members
✔️ Highly accountable, detail-oriented operators
✔️ Builders excited to help scale to 9 figures
🚫 WHO THIS IS NOT FOR
❌ People who avoid difficult conversations
❌ Anyone with another full-time job
❌ People who struggle with deadlines or fast execution
❌ Anyone resistant to feedback and growth
Benefits
💰 Compensation & Benefits
Negotiable compensation based on experience, we are open
Base salary negotiable based on experience
Performance-based commission opportunities
Potential equity upside
Next Steps
If this role excites you:
Submit your resume.
Record a 3–5 minute Loom video introducing yourself and answering:
Why should we hire you?
What’s your experience with leading client success teams?
Share an example where you successfully handled a save call or refund/chargeback scenario.
Share an example where you coached a team member to perform better.
Why do you believe you’ll thrive in a fast-paced, growth-driven environment? Applications are reviewed on a rolling basis. If selected, you’ll hear from us within 24–48 hours.
