Clinical Coordinator

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

Clinical Coordinators ensure we have a solid operational foundation. By assisting sustainable processes and ideating on potential improvements to our membership and clinical experience, Coordinators utilize strong organizational ability and a proactive mindset to ensure effective administrative help of our Providers, Coaches, Care Managers and Members. This entry level position reports to a Lead Care Manager and has the potential for tremendous growth opportunities as the organization scales and expands into new markets and products. We are looking for people excited to grow with us!

This is a FTE, non-exempt position with the ability to work holidays required. PST/MST locations preferred.

What you’ll do:

Administration

• Develop comprehension of Parsley Health clinical operational policies, tools, and workflows.
• Assist with administrative tasks for the clinical practice, improving the efficiency of the practice, and clinician and care management processes.
• Assist practice operations including slack coverage for provider requests, chart part updating, lab triage, patient portal, member messaging, MDHQ management, referral list management, faxes, transcribe and triage incoming phone calls.
• Assist Care Managers and Center Operations team with administrative member-requests and overflow tasks as needed, including medical record requests and coordination, insurance invoice requests, or letters of medical necessity.
• Provide practice-wide messaging coverage over the weekend, triaging time-sensitive messages, escalating to management on-call, and resolving member inquiries.
• Assist Care Management Vertical with chart prep, scheduling, and waitlist management.
• Assist the learning and development team coordination needs as applicable, including mock cases and scheduling coordination.

Membership

• Deliver an exceptional member experience in all member interactions and throughout all care delivery.
• Answer inbound member inquiries for: scheduling requests, troubleshooting technical issues, triaging unassigned and needs attention messages, handling and/or triaging urgent messages.
• Assist new members with clinical scheduling questionnaires, portal questions, and any other coordination before a member has an assigned clinician.
• Submit member feedback and specific improvement projects.
• Work with Membership Advisors on organizing day-to-day member experience operations, including waitlist management, scheduling, member engagement, etc.

Projects

• Build and maintain resources that assist administrative projects and scale solutions.
• Assist practice-wide pilots and initiatives as applicable, such as digital insights product, influencer onboarding, potential call center pilot, etc.

What you’ll need:

• 1+ year in health care, operations, membership experience, or as a medical assistant
• Bachelor’s degree or equivalent preferred
• Experience using an electronic medical record system, working with clinical notes, and reading lab results is a plus, but not required
• Excellent oral and written communication skills
• Demonstrable attention to detail with a knack for organization and clarity
• Flexibility; things change often and we need someone who can adapt quickly
• Professional, but friendly demeanor
• A sense of ownership of assigned tasks, and always look for the best solution
• Ability to work holidays

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The starting salary for this role is between $38,250 - $45,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members.

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process.

Please note:

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!