CMDB Manager

CMDB Manager / Full Time / Permanent / Home based

We are one of the UK’s leading independent hospital groups and the largest in terms of revenue. From our 39 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom.

The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction. Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website and we have received awards for our clinical quality and high levels of patient satisfaction.

Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022.

Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider. For us, it's more than just treating patients, it's about looking after people.

You will be responsible for managing and maintaining the IT asset and configuration management processes within the organization. This role ensures that IT assets are accurately tracked, maintained, and optimized throughout their lifecycle, and that configuration management processes are adhered to, ensuring the integrity and reliability of IT services.

Daily Responsibilities:

• Define the scope and objectives of the CMDB, which means identifying what CIs to include, what attributes and relationships to capture, what level of detail and accuracy to maintain, and what outcomes and benefits to expect from the CMDB.
• Design and implement the CMDB structure and processes, which involves choosing the appropriate CMDB software and tools, creating the data model and schema, defining the data sources and integration methods, setting up the data quality and security controls, and configuring the CMDB workflows and functions.
• Managing day-to-day activities related to Configuration Management, including task prioritisation and work assignments.
• Establish the policies, standards, and guidelines for the CMDB and communicate them to the relevant stakeholders, such as IT service managers, asset managers, change managers, and service desk staff.
• Track compliance with policies and procedures and address any compliance issues.
• Test and validate the CMDB functionality and performance and ensure its compliance with the best practices and frameworks, such as ITIL and COBIT.
• Facilitating Configuration Management audits.
• Should monitor and audit the CMDB activities and transactions, such as data collection, discovery, reconciliation, verification, and synchronisation, and resolve any issues or discrepancies that may arise.
• Should also review and approve any changes or requests that affect the CMDB and its data and keep track of the CMDB history and versions.

Incident Resolution and Change Management:

• Reviewing critical incident outage resolution results and responses related to the CMDB.
• Handling failed changes due to CMDB-related issues.
• Approving significant IT infrastructure changes to ensure proper impact assessment on configuration management data.

Engagement and Communication:

• Engaging with business and IT management to promote configuration management efforts and demonstrate value.
• Collaborating with strategic projects to ensure timely delivery of required CMDB functionality.
• Mentoring the organisation on Configuration Management services, concepts, policies, and procedures.

Configuration Control Board (CCB):

• Chairing the CCB and implementing changes as directed.

Key Requirements:

• Good understanding of ITOM strategic and emerging technology trends, and the practical application of those technologies to new and evolving business and operating models.
• Substantial experience in IT asset and configuration management.
• Strong knowledge of ITIL processes and best practices and ITIL certification.
• Experience with configuration management databases (CMDB) and IT asset management tools with automatic asset discovery and CMDB mapping/population.
• Experience of application service and dependency mapping.
• Knowledge of software licensing and compliance.
• Exposure to multiple, diverse technologies, platforms and environments.

Desirable:

• Substantial experience in IT asset and configuration management, within a Service Now Operations Environment.
• A bachelor's degree in computer science, information-technology, system analysis or a related study, or equivalent experience.
• Experience working within the Healthcare sector (highly desirable).
• Knowledge and awareness of clinical and healthcare systems
• Good understanding Patient Administration Systems, EPR and associated capabilities (highly desirable).
• Experience working with multiple complex business domains including operations, sales, marketing, finance and HR.
• Experience working within a regulated environment

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free wellness screening
• Private medical insurance
• Life assurance

Spire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants.

We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact: [email protected]