Cold Email Specialist

🚀 Cold Email Specialist (Deliverability + Client Success + Campaign Operations)

Full-Time Remote | Flexible Hours with U.S. Client Overlap

💼 About the Role

We’re hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment.

This is not a passive account management role.

You will be directly responsible for:

• cold email campaign performance,

• inbox placement,

• deliverability troubleshooting,

• campaign optimization,

• client communication,

• and retention.

You’ll work closely with:

• the founder,

• outreach team,

• developers,

• and operations

to ensure campaigns perform, clients stay happy, and delivery standards scale with the business.

If you understand cold email beyond basic outreach — including:

• infrastructure,

• warm-up,

• deliverability,

• copy performance,

• inbox health,

• and campaign optimization —

this role is a strong fit.

🔥 What You’ll Own

Client Campaign Ownership

• Act as the primary point of contact for 20–30 active clients

• Lead client check-ins and performance conversations

• Manage client expectations and campaign updates

• Build strong long-term client relationships

• Proactively identify risks and prevent churn before issues escalate

Cold Email Campaign Performance

• Diagnose and optimize underperforming campaigns

• Troubleshoot:

• deliverability issues

• inbox placement problems

• domain health

• spam issues

• list quality concerns

• low reply rates

• Review and optimize:

• subject lines

• messaging

• sequencing

• personalization

• Quality-check campaigns before launch

• Continuously improve campaign performance and outcomes

Deliverability & Infrastructure

• Manage and optimize:

• warm-up systems

• inbox reputation

• sending domains

• DNS setup

• SPF / DKIM / DMARC

• Understand how inbox placement impacts results

• Troubleshoot technical campaign issues independently when possible

• Collaborate with technical teams on infrastructure and automation improvements

Copywriting & Messaging Optimization

• Personally write and refine cold email copy

• Improve:

• open rates

• reply rates

• positive response rates

• Test and iterate messaging based on campaign data

• Balance personalization with scalability

Processes, SOPs & Scaling Operations

• Build and improve delivery documentation and playbooks

• Maintain organized workflows and campaign tracking

• Track:

• SLAs

• client health

• campaign metrics

• operational performance

• Help create scalable systems as the company grows

Cross-Functional Collaboration

• Work closely with:

• developers

• infrastructure teams

• outreach specialists

• leadership

• Coordinate campaign execution and troubleshooting

• Report directly to the founder on:

• campaign performance

• client risks

• retention concerns

• operational improvements

✅ Required Experience & Skills

• Experience inside:

• cold email agencies

• lead generation companies

• outbound sales environments

• startup operations

• Strong hands-on expertise in:

• cold email strategy

• deliverability

• inbox placement

• warm-up systems

• outbound infrastructure

• Strong copywriting ability for outbound campaigns

• Experience troubleshooting:

• spam issues

• domain reputation

• low-performing campaigns

• Technical understanding of:

• APIs

• automations

• workflows

• outbound systems

• Daily practical use of:

• AI tools

• ChatGPT

• Claude

• automation workflows

• Strong communication and client management skills

• Comfortable operating independently in fast-moving environments

⭐ Nice-to-Have Experience

• Experience with:

• Instantly

• Smartlead

• Clay

• Apollo

• Lemlist

• Outreach

• HubSpot

• Familiarity with:

• Zapier

• Make

• webhooks

• automation systems

• Experience scaling outbound systems for startups or agencies

• Background in SaaS or lead generation environments

🧠 What Makes You a Strong Fit

• You take ownership instead of waiting for instructions

• You thrive in startup environments where systems evolve quickly

• You focus on execution, results, and performance

• You understand that deliverability is just as important as copy

• You communicate confidently with founders and executives

• You can troubleshoot both technical and operational campaign issues

• You care deeply about client outcomes and retention

📅 What a Typical Day Looks Like

• Review campaign performance dashboards and inbox health

• Troubleshoot deliverability or reply-rate issues

• Optimize copy, targeting, and sequencing

• Join client calls and provide performance updates

• Coordinate with outreach and technical teams

• Launch and QA new campaigns

• Monitor domain reputation and warm-up systems

• Update SOPs and operational tracking systems

In short:

You own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective.

📊 Key Metrics for Success (KPIs)

• Client retention and churn reduction

• Inbox placement and deliverability rates

• Campaign reply and conversion performance

• Client satisfaction and relationship health

• SLA adherence and operational consistency

• Overall impact on client campaign results

🌟 Why This Role Stands Out

• High ownership and direct impact on client outcomes

• Work closely with startup leadership and technical teams

• Blend of:

• deliverability

• operations

• client management

• outbound strategy

• copywriting

• Opportunity to help scale outbound systems and processes

• Fast-moving environment with strong growth opportunities

🧪 Interview Process

• Initial Screening

• Interview with Founder

• Final Discussion

• Offer & Onboarding

👉 Apply Now

If you:

• understand cold email deeply,

• know how to improve deliverability and campaign performance,

• thrive in startup environments,

• and enjoy owning client outcomes from end to end,

this role is a strong fit for you.