Collections Agent provides an array of repayment solutions to customers that have reached the default stage. The Agent will ensure customers are contacted via various communication channels and negotiate terms of repayment that amicable to both the customer and the company.
Primary Duties And Responsibilities
Conduct outbound collection communication with a view of reaching customers and negotiating payment terms
Utilize skip tracing strategies to locate customers and negotiate payment terms
Update customer accounts and loan statuses
Execute collection strategies
Adhere to QA policies and procedures
Provide feedback to Leads on customer feedback and process improvements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements
that follow are representative of knowledge, skills and/or abilities required.
Education
A minimum of an Associate’s Degree
Work Experience
Minimum of 2 years’ experience in Call Center operations Collections or Sales
(Equivalent combination of education with work experience will be considered)
Knowledge/Skills/Abilities
Good spoken and written communication skills
Intermediate computer skills
Intermediate social media
Attitude and Behaviours
Respect for confidentiality and discretion
Target driven
Flexible
Working Environment
The agent will be located at Quickstop office in Barbados, operating under the rules associated with the office.
Dress Code in effect and a time off schedule shared. Agent is required to work 40 hours weekly with 1
hour lunch and 2 fifteen minutes break; deviating from this will result in time back from time off rotations
CRNCY Group operates in the financial services and collections industry, providing repayment solutions for customers who have defaulted on loans. The company manages loan portfolios and employs collections agents who contact customers through various communication channels to negotiate payment terms and facilitate repayment arrangements. CRNCY Group utilizes skip tracing strategies and collection management systems to locate customers and update account statuses, demonstrating a focus on debt recovery and customer payment resolution.
