Collections Specialist
Company: The Testing Agency Location: Remote (United States) Type: Full-Time Compensation: $50,000 base pay + monthly bonus program + paid benefits and vacation
About The Testing Agency
The Testing Agency is a fast-growing home services support organization focused on delivering operational excellence and client service solutions. The company partners with customers, insurance providers, and internal teams to streamline billing, payment processing, and service coordination while maintaining a strong culture of accountability, communication, and professional growth.
About the Role
As a Collections Specialist, you will be responsible for persistently following up with insurance companies and adjusters to ensure timely payment for services rendered. This role is central to maintaining healthy cash flow, resolving invoice-related issues, and supporting operational efficiency through accurate communication and account management.
This is an ideal opportunity for a highly organized and motivated professional who is comfortable handling outbound communication, navigating payment disputes, and managing multiple follow-up activities in a fully remote environment.
Key Responsibilities
Follow up with insurance companies and adjusters regarding outstanding payments
Resolve invoice-related inquiries and payment disputes in a professional manner
Maintain detailed and accurate communication records within CRM systems
Collaborate with internal departments to ensure invoices are processed correctly
Handle minor escalations and assist in resolving billing discrepancies
Manage multiple accounts and follow-up schedules efficiently
Communicate consistently with clients, carriers, and team members to ensure timely resolution
Support overall collections performance and operational goals Requirements
Previous experience as an insurance adjuster and/or collections professional required
Strong negotiation and conflict resolution skills
Highly organized with the ability to manage multiple priorities and follow-ups
Comfortable making outbound calls and persistently pursuing payment resolution
Proficiency with CRM software, invoicing systems, and Google Office Suite
Ability to work independently while collaborating effectively within a remote team environment What We Offer
Competitive base pay of $50,000 annually
Monthly performance bonus program offering an additional $3–$5+ per hour for top performers
100% remote opportunity for authorized U.S. workers
Monday–Friday schedule (8:00 AM – 5:00 PM PST) with flexibility
Paid benefits and vacation time
Supportive and collaborative team culture
Professional development and long-term growth opportunities
Opportunity to work directly with insurance carriers and industry professionals
