CommandCentral CRS Business Analyst

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Control Room Solutions provide the backbone for emergency response in the UK & Europe. Our applications help 999 operators respond to calls from the public and dispatch out nearby responders, enabling the right response when every second counts.

As our solution has grown from a small startup to one of the leading offerings for Fire & Police agencies, our customers now trust us to solve more of their problems. We are building new products to increase the safety and efficiency of emergency response agencies, and ultimately to help our customers save lives.

Job Description

This role is primarily remote with travel to our offices and sites.

This position is within the CRS Deployment Team. The role of the Business Analyst, with specific experience of the Fire and Rescue Services, is to facilitate the deployment of a Motorola Solutions Control Room Solution (CRS) to a strategic customer, or potentially a number of customers.

The role is remote based with frequent travel to their strategic customers and occasional visits to our Motorola Solutions offices. We estimate that there is 50-70% travel requirement. At specific events such as customer Go Live there will be a requirement to work outside of usual business hours and be on site for up to 5 days at a time.

The post holder will be part of a CRS deployment team appointed to a project of strategic importance to the company. They will be asked to support the deployment to a number of customers by engaging directly with end-users as well as other stakeholders in the agency to identify how to use and how CRS fits into their agency workflow and/or help them amend their workflow to support usage of CRS.

The Principal role (accountability) of the Business Analyst is to establish an operational relationship with the designated project and operational personnel of the assigned multiple customers, especially Fire and Rescue Services. Working with the customer to develop and maintain the documentation relating to business benefits realisation. The Business Analyst is responsible for the satisfaction of the customer.

Typical activities of a Business Analyst will include:

• Being the operational process subject matter expert for the customers.

• Completion of requirement gap analysis during the pre-contract phase or within contract change processes. Delivering a RAG status for any functional requirements for use within integration or software development.

• The Business Analyst will be the deployment teams Principal contact for the Engineering and Product team tracking progress of software development.

• Capturing and documenting customer requirements and acceptance criteria with clarity of what is being delivered within the deployment and then within live service

• Capturing and documenting supplier requirements to ensure these meet the customer expectations and that any gap analysis of the supplier products are identified early and a roadmap for development is managed with that supplier product team

• Completion of training needs analysis with their customers and ensuring the customer has clarity on the training offered under the contract.

• Delivery of train the trainer courses, facilitate any supplier training courses and support the customer with delivery of end user training courses

• Support the test events managed by the Software Test Engineers and associated defect management process

• Support the customer with on site support, where appropriate, for major events like Go Live of CRS products/services, software upgrades and system outages.

• Produce or update, with clarity, user stories and acceptance criteria for the Product and/or Engineering team and Suppliers to resolve software defects

• Support the service management team and where applicable manage any software defects creating incidents or problems in live service

• Assist the Programme Manager and Technical Design Authority in the production of pre-sales solution and deployment proposals, such as documentation of a new Motorola Solutions solution design to meet a set of Customer requirements.

The post holder will demonstrate the following competencies whilst working for Motorola Solutions as CRS Business Analyst:

• Developing and maintaining outstanding understanding of the product being delivered to the customers and the operational processes the product is being used to as part of the large and complex software solutions being delivered to their assigned customers.

• High level of relationship awareness, building long term positive relationships with deployment and service team members, customers (project and operational), key suppliers and customer stakeholders including 3rd party integration suppliers

• Excellent communication skills - written and verbal - being able to translate technical information into operational level communication effectively for any customer, product team or supplier

• Experience in Agile software development. Working effectively as the pivotal role between customer and product development teams ensuring the released software meets the user requirement and passes acceptance testing with minimal re-engineering or workarounds being employed by customers

• Experience of working with multiple customers across Fire agencies

• Experience of working within project teams delivering large and complex software solutions to customers in the Fire services

• Awareness of the commercial implications of deliveries and the commercial impact of operational issues being experienced by customers

• Showing leadership with continuous development cycle to ensure colleagues, customers and suppliers understand the new features and functionality as part of the release management and change processes

Basic Requirements

• Strong experience of call taker and dispatch operations in the Fire and Rescue Service

• Experience of managing the delivery of large and complex software solutions to major customers

• Experience of software deployment to UK bluelight (police and/or fire - particularly the Control Room space) agencies is highly desirable

• Proven experience in managing customer requirements

• Proven experience of working with virtual teams and self motivation when working from home or remote from colleagues

• Demonstrable management experience in a delivery-driven environment

• Excellent communication skills both written and verbal

• Technical experience sufficient to convey issues relating to software issues

• Knowledge of AGILE Project management principles

• Must have the ability to obtain NPPV3 security clearance

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes

• Two weeks additional pay per year (holiday bonus)

• 25 days holiday entitlement + bank holidays

• Attractive defined contribution pension scheme

• Private medical insurance

• Employee stock purchase plan

• Flexible working options

• Life assurance

• Enhanced maternity and paternity pay

• Career development support and wide ranging learning opportunities

• Employee health and wellbeing support EAP, wellbeing guidance etc

• Carbon neutral initiatives/goals

• Corporate social responsibility initiatives including support for volunteering days

• Well known companies discount scheme

'We are an equal opportunities employer and we want you to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure the process works for you. We celebrate diversity and are committed to creating an inclusive environment for all employees'

CONNECT WITH A CAREER THAT MATTERS

We’re dedicated to designing and delivering the mission-critical ecosystem our public safety & enterprise customers refer to as their lifeline - mission-critical communications, software, video and services. Our drive for continuous innovation and partnership with our customers enables them to be ready - in the day-to-day moments, and in the moments that matter most.

Travel Requirements

Over 50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Airwave Solutions Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].