Overview:
Leads end-to-end Commercial Card Implementation (CCI) strategy and execution, overseeing client onboarding, pipeline acceleration, operational risk management, participates in product and fintech launches. Serves as a cross-functional leader partnering with Sales, Product, Solution Delivery, Risk, and fintech partners to accelerate time to revenue and deliver scalable, high-quality client experiences.
Primary Responsibilities:
Client Implementation & Delivery
Lead complex and high-value client implementations, including structured kickoff calls, site visits, and end-to-end onboarding.
Oversee delivery of platform and technical installs (e.g., Online Client Facing program management platforms, Payables Automation platforms, QuickBooks integrations).
Ensure consistent, high-quality onboarding experiences that drive adoption and satisfaction. Product & Fintech Enablement
Partner with Product Management to operationalize new and enhanced products.
Lead CCI workstreams for fintech initiatives, including training, readiness, and risk/control requirements.
Maintain deep platform expertise to support delivery and reduce dependency on Product teams. Pipeline, Deal Execution & Revenue Acceleration
Actively manage pipeline pull-through with Sales to resolve stalled or complex deals.
Drive reductions in documentation and credit cycle times.
Achieve and sustain a 90%+ deal completion ratio and faster client time to revenue. Operational Excellence, Risk & Audit
Own operational risk management across CCI with strong controls and governance.
Lead audit engagements, targeting at minimum, “effective” ratings across all functions.
Ensure accuracy, compliance, and zero-defect performance in operational activities. Team & Cross-Functional Leadership
Build and develop CCI capacity, including hiring and onboarding new resources.
Strengthen coordination across CCI, Product, Pricing, and Solution Delivery teams.
Support scalable execution through improved validation and workflow efficiency. Executive Communication & Client Servicing
Represent CCI in Monthly Business Reviews, providing clear visibility into performance, risks, and outcomes.
Maintain high service levels for assigned high-value clients. Success Measures
Reduced onboarding and implementation cycle times
90%+ deal completion ratio
Successful product and fintech launches
Clean audit outcomes
High client satisfaction and adoption
Education and Experience Required:
Bachelor’s degree and a minimum of 7 year relevant experience,
OR lieu of a degree,
A combined minimum of 11 years higher education and/or work experience including 3 years relevant experience
9 years supervisory/operations experience
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $128,900.00 - $214,900.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.Location
Clanton, Alabama, United States of America
M&T Bank is a financial services institution that provides commercial banking solutions, including commercial card services, payables automation, and fintech partnerships. The company operates a Commercial Card Implementation (CCI) division that manages complex client onboarding, platform delivery, and integration services such as Online Client Facing programs and QuickBooks integrations. M&T Bank partners with fintech providers to deliver scalable, high-quality banking experiences and accelerates time to revenue through structured implementation strategies and operational excellence.
