Commercial Claims Manager

Location: Remote

NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.

Simply put, wherever you find small businesses, you’ll find NEXT.

Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.

What You’ll Do:

• Responsibilities include working with inexperienced adjusters and preparing them to move into full rotation of claims in another team.
• Supervision of new loss intake along with multiple lines of business claims.
• Work in tandem with the FNOL Manager and Claim Managers to develop and execute through completion a claims settlement strategy and plan on a claim by claim basis.
• Work interdepartmentally to investigate insurance claims and facilitate claims handling activities, including but not limited to investigating and assisting the office production staff representatives in documenting and presenting claims to insurance companies.
• Prepares and presents accurate, clear, thorough, and concise reports and letters to key company personnel, including reports on complex and/or highly detailed claims, providing conclusions and recommendations.
• Manage vendor relationships.
• Leads claim advocates to adhere to Best Practices, Compliance, and Reserving Guidelines.

What We Need:

• 10+ years experience in Commercial General Liability, Commercial Auto, Property Claims Adjusting and 2+ years Claims Management experience.
• Achieved or working towards any of the following designations: CPCU, PCLS/PCLA, SPPA, AIC.
• Ability to understand claims adjudication processes and claim law and jurisdictional issues.
• Research and investigative abilities; negotiating, conflict resolution and persuasion abilities; trustworthiness, integrity, and personal accountability.
• Adherence to standards of ethical behavior and professional conduct; keen service orientation and ability to grasp and respond to varying and multiple client needs.
• Candidates must have, or be able to promptly obtain a Texas Independent Adjuster License as well as obtain multistate adjusting licenses.
• Bachelor’s degree.

Unstoppable Qualities:

• Training experience is preferred.
• Litigation management experience.

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible to participate in our equity incentive program and will also receive our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.

Don’t meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.