This is a remote position.
The Contractor’s proposed personnel working at the Communications Specialist / Technical Writer (CCD) labor category/level shall provide professional and proactive mission-oriented content development, writing, and technical documentation support to the assigned USCG office. The CCD responsibilities shall include, but are not limited to, the following:
Provide responsive content development and writing support to facilitate completion of mission requirements with minimal assistance and guidance.
Draft and edit fact sheets, talking points, scripts, briefings, web content, and social media content for programs, ensuring messages are clear, accurate, and audience-appropriate.
Produce structured technical and policy documentation, including standard operating procedures (SOPs), instructions, user guides, run-books, training materials, and plain-language rewrites of technical specifications.
Support production of multimedia content, including videos, animations, podcasts, and interactive materials, in coordination with the visual information design team.
Conduct background research, stakeholder analysis, and persona development to inform content strategy and ensure messaging resonates with intended audiences.
Coordinate review cycles with technical experts, program managers, and Public Affairs personnel; capture feedback; and incorporate edits while maintaining version control and on-time delivery.
Ensure all deliverables comply with USCG branding, plain-language guidance, USCG Correspondence Manual format requirements, Federal records management, and Section 508 accessibility requirements.
Maintain document libraries and templates so technical and communications products are versioned, discoverable, and reusable across OCIO offices.
Keep leadership and staff apprised of in-flight content development efforts, deliverable status, and review-cycle progress.
Requirements
Bachelor’s Degree in Communications, Journalism, English, Technical Writing, Marketing, Public Affairs, or related course work from an accredited University/College. Minimum 3 years of professional experience.- Prior experience as a communications specialist or technical writer supporting Federal or comparable enterprise clients. The proposed personnel shall be expected to independently perform writing and content development requirements.
Strong writing and editing skills with the ability to produce executive-quality fact sheets, talking points, briefings, and policy or procedure documents.
Demonstrated experience producing structured technical documentation, including SOPs, instructions, user guides, runbooks, and training materials.
Fundamental understanding of the Department of Homeland Security (DHS), the United States Coast Guard, and the Federal IT environment.
Strong professionalism with the ability to consistently demonstrate tact and maturity.
Strong interpersonal and/or soft skills, and office etiquette within a professional environment to:
◦Collaborate effectively with technical experts, program managers, and Public Affairs personnel; and
◦Realize a positive customer-oriented service experience for internal and external stakeholders.
Strong teaming and collaboration skills that foster office unity and cohesiveness in support of communications requirements.
Capable of handling multiple deliverables and review cycles concurrently in a fast-paced environment that may often have competing priorities, with minimal assistance.
Strong communication skills both verbally and written with the ability to:
◦Interview subject matter experts, capture technical content accurately, and translate it for varied audiences;
◦Articulate content development requirements, status, and needs in a professional tone and attitude; and
◦Produce written products (email, fact sheet, briefing, SOP, instruction) that are succinct, coherent, properly toned, and grammatically sound, presented per established USCG and OCIO guidance.
Strong working knowledge of plain-language writing principles, USCG and DHS editorial standards, and Section 508 accessibility for documents.
Working knowledge of research methods, stakeholder analysis, and persona development.
Proficient working knowledge of office IT equipment (computer workstations, scanners, video teleconference equipment) with the ability to operate such equipment.
Proficient working knowledge of MS Office (Word, PowerPoint, Excel, Outlook), Adobe Acrobat, and modern collaboration tools (SharePoint, Microsoft Teams).
Familiarity with version control practices and document management workflows.
Self-starter able to work with minimal assistance to complete all assigned writing requirements with strong problem-solving and time-management skills.
