Serv, a global executive recruitment partner, is hiring on behalf of our client The Uncommon Business for a Community Manager.
Join the Team:
The Uncommon Business is the world’s fastest-growing AI-first education company, focused on helping business leaders build intelligent systems that scale without burnout. Operating within a high-performance, EOS-driven environment, the company emphasizes ownership, speed, and measurable impact. This is a culture built for high performers who thrive in fast-paced, high-accountability environments and want to play a meaningful role in shaping the future of AI-driven business operations.
To learn more please visit: https://theuncommonbusiness.co
Responsibilities:
If you are someone who sees community as a strategic growth lever rather than a support function, this role offers the opportunity to build and scale a best-in-class AI-driven community experience. You will own the systems, engagement, and intelligence that transform community into a core driver of retention, product insight, and revenue.
This role includes:
- Owning the end-to-end management of community platforms, including Slack environments, channel structure, onboarding, moderation, and engagement strategy
• Designing and executing community programming including quarterly themes, monthly initiatives, and weekly engagement rhythms that drive retention and participation
• Building and delivering a weekly insights layer that informs marketing, curriculum, and student success teams
• Identifying engagement trends, curriculum gaps, and member opportunities through community data and interactions
• Leading community engagement during launch periods across Slack groups, Facebook communities, and live program environments
• Driving high-impact engagement during key business moments while maintaining consistent experience for existing members
• Building AI-powered systems to scale community operations, including automated summaries, sentiment tracking, and member engagement insights
• Partnering cross-functionally to ensure community insights directly influence product, marketing, and customer experience decisions
• Monitoring and improving key community health metrics including retention, engagement, and response times
Qualifications
- Proven experience owning community operations or member experience for a high-engagement audience
• Demonstrated ability to improve engagement, retention, or community performance metrics
• Strong systems thinker who can translate community interactions into actionable insights
• Experience leveraging AI tools to improve workflows, automation, or community operations
• Ability to operate both strategically and hands-on in a fast-paced, high-growth environment
• Strong communication skills with the ability to balance empathy and execution
• Experience working in launch-driven or high-intensity business cycles preferred
• Highly organized with strong ownership and accountability
Non-Negotiables:
- Proven ability to operate in fast-paced, high-accountability environments
• Strong operator mindset with ability to manage high-volume output without sacrificing quality
• Experience working cross-functionally across marketing, growth, and/or customer experience teams
• Demonstrated ability to impact performance through content, engagement, or community initiatives
• High ownership with ability to both think strategically and execute tactically
Our Ideal Teammate Is Someone Who:
- Takes full ownership of outcomes and drives initiatives proactively
• Thinks in systems and patterns, not just one-off interactions
• Uses AI as a core part of their workflow and decision-making process
• Balances high empathy for members with strong operational rigor
• Thrives in high-intensity launch cycles and fast-moving environments
• Is deeply motivated by building meaningful, high-impact experiences at scale
Location: Remote
