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Job Summary:
The Compliance Assurance Analyst will be responsible for leading and executing complex audits on a variety of systems, applications, processes, key performance indicators (KPIs) and metrics to support best in class compliance standards for NRG Retail brands. This role will also be expected to identify cost efficiencies, process improvements and changes to promote an outstanding customer experience.
Essential Duties/Responsibilities:
Create the scope and objective of an audit plan with leadership, gathering preliminary data and coordinating with cross-functional departments to set and track to deliverables
Meticulously review the information gathered across multiple platforms, flagging areas of non-compliance against the rules and regulations as determined by the Electric and Gas Retail regulatory bodies
Identify weaknesses and opportunities in the current environment, providing recommendations for corrective action
Work with analysts to capture and create process documentation, creating standardized templates
Compile all audit findings, and formulate solutions into an executable document to present to Regulatory, Legal, Functional Owners and leadership for discussion and approval
Leverage Lean and Six Sigma principals to identify ways to eliminate waste and optimize processes
Identify continuous improvement opportunities throughout processes
Build and maintain a strong collaborative relationship with the Regulatory and Legal teams to ensure proper understanding and interpretation of state regulations
Maintain metrics, communicating and tracking the progress of audits and audit results
Provide status updates on individual deliverables and KPI targets on a weekly and monthly basis
Support tracking progress on aged gaps and coordinate with process owners to organize conversations, follow up on outstanding tasks, gather resolution details and QA evidence
Perform other duties as assigned
Working Conditions:
Remote
Travel minimal
Standard 8-5, Monday – Friday, working hours expected
Availability outside of normal working hours may be necessary and is dependent on business needs
Reliable internet is required
Minimum Requirements:
High school diploma or GED equivalent
3+ years of retail energy (Electric and Gas) experience,
2+ years of project management or business analyst experience or,
2+ years of auditing experience and,
3+ years of leveraging Microsoft tools such as Excel, Macro’s, PowerPoint, Teams, and Visio
2+ years using Microsoft SQL Server or Power BI, with the ability to read/write script or build visuals
Additional Knowledge, Skills, and Abilities:
Task and deadline driven, managing to deliverables
Confident in presenting and speaking to leadership and with a cross-functional audience
Excels in autonomous work, seeking out answers and solutions independently
Manages multiple deliverables in a fast and ever-changing environment
Embraces change, adapting quickly, with a desire for continuous improvement and growth
Rapidly assimilate to numerous systems and applications
Physical Requirements:
Physically in front of a computer, sitting and standing as desired, using standard computer equipment
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.
United States
