Job Details:You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.
Analyst / Consultant 2 – 9 years of experience
Engage with clients to conduct requirement workshops, analyze business processes, and translate needs into technical and functional designs.
Contribute to the design, configuration, and implementation of Amazon Connect–based contact center solutions across industries.
Design and implement contact flows, IVR logic, routing, and automation frameworks using Amazon Connect and AWS services such as Lambda, Lex, S3, DynamoDB, and CloudWatch.
Integrate Amazon Connect with enterprise systems such as Salesforce, ServiceNow, and chatbot/AI platforms through APIs or middleware.
Collaborate with solution architects and functional leads to define architecture blueprints, documentation, and implementation roadmaps.
Develop and present proofs of concept, demos, and accelerators to demonstrate value and differentiation in client engagements.
Support cloud transformation and journey-to-cloud initiatives for large contact center modernization programs.
Contribute to practice development by building reusable assets, accelerators, and sharing delivery best practices across the global network.
Bring your best skills forward to excel at the role:
Minimum 2 years of hands-on experience designing, configuring, and implementing Amazon Connect solutions.
Strong understanding of AWS Cloud services relevant to contact center solutions (Lambda, Lex, S3, DynamoDB, CloudWatch, IAM).
Knowledge of contact center technologies—IVR, ACD, CTI, call routing, and omnichannel capabilities. Experience integrating Amazon Connect with CRM or ITSM platforms such as Salesforce or ServiceNow via APIs or middleware.
Foundational knowledge of cloud security, networking, and identity management principles.
Strong analytical, problem-solving, and client-facing consulting skills.
Ability to work effectively in global, distributed, cross-functional teams.
AWS certifications (e.g., AWS Certified Cloud Practitioner or Solutions Architect – Associate) preferred.
Hands-on experience designing, configuring, and implementing Amazon Connect solutions.
Experience integrating Amazon Connect with CRM or ITSM platforms such as Salesforce or ServiceNow via APIs or middleware.
Whats in it for you?
An opportunity to work on transformative projects with key G2000 clients ·
Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
Open for cross-country relocation
