At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Post-Implementation services are provided to our Commercial customers after they have started using Veeva applications. Our purpose is to be our customers’ trusted partners and ensure that they leverage the additional value Veeva applications offer.Join our dynamic team, where collaboration and strong bonds are at the heart of what we do!As a Consultant you will provide post-go-live application consulting services to the Veeva Commercial Cloud product suite. You will primarily focus on the Vault PromoMats and Vault MedComms applications, but will potentially develop expertise across other Commercial products. You will identify customer requirements, make configuration changes to the system, activate new product features, and act as an advisor to our customers.Veeva Vault PromoMats and MedComms are regulated content management applications that support the full lifecycle of promotional content (PromoMats) and scientific content (MedComms). Vault PromoMats enables content creation, review and approval, digital asset management, claims management, and modular content. Vault MedComm enables content review and approval, storage, management, and distribution. It supports unique content types, lifecycles, and workflows specific to the needs of Medical Affairs.
This is a remote, full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position. Although this is a remote position, working off-site with accounts within the EMEA region, regular travel to our Budapest hub will be necessary.
What You'll Do
- Proactively drive customers towards Veeva and Industry application management best practices
- Understanding the customer business processes
- Translate business requirements into application functionality design
- Perform configuration changes in the system
- Activate new product features
- Troubleshooting system configuration issues
- Data and content import and extraction
- Knowledge transfer and ad-hoc training of customer employees
- Creation of analytical reports based on customer KPIs
- Develop and maintain long-lasting relationships
- Interact with various internal Veeva teams, including Product Support, Product Management, and Product Strategy, to ensure customer needs are well understood and the client is satisfied with the product
Requirements
- 3+ years of experience with configuring, supporting, and implementing software solutions
- Experience working in a customer-facing and/or consulting role and managing customer expectations
- Excellent organizational and multitasking skills
- Strong desire to continuously learn and develop
- Excellent verbal and written communication skills in English
- Ability to work independently
- Bachelor’s degree or equivalent in a relevant subject
Nice to Have
- Experience with configuring, supporting, and implementing one of the following Content Management Systems: Veeva PromoMats/MedComms, SharePoint, Zinc MAPS, Documentum, or other similar
- Knowledge and applicable work experience in the pharmaceutical and life sciences industry
- Understanding of life sciences content management principles
- Project management experience
- Additional European language(s)
Perks & Benefits
- Allocations for continuous learning & development
- Health & wellness programs
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
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