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Content moderator / Student Safety Analyst

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Location
United Kingdom
Securly

Job Description

COMPANY OVERVIEW

Securly, Inc. is the definitive leader in K-12 student safety and wellness solutions, protecting over 20 million students across 20,000 schools worldwide. Our AI-driven safety solutions have established us as one of the fastest-growing EdTech companies, consistently recognized as EdTech Product of the Year and a Top Place to Work three years running. Through innovative technology and data-driven insights, we're revolutionizing student safety and digital well-being in education.

ROLE IMPACT

As a Student Safety Analyst, you'll be at the forefront of student protection, working with our award-winning AI technology to review and assess potentially harmful online activity. Your decisions and actions will directly contribute to student safety and well-being, helping us maintain our mission of creating safer, more supportive educational environments.

LOCATION & HOURS

Remote position (UK-based candidates only)

Monday-Friday, 10:00 AM - 7:00 PM BST (flexible arrangements possible)

LEARN MORE ABOUT THE ROLE

Watch our 2-minute impact video: https://www.youtube.com/watch?v=7H7ymNNlyKs&list=PLi-on-AHMn6NQMMDo-jc0GyMA4e7DFAX1#action=share

KEY RESPONSIBILITIES

  • Monitor and analyze AI-flagged online activity to identify potential threats to student safety
  • Make critical decisions about the severity and urgency of flagged content
  • Implement appropriate response protocols based on threat assessment
  • Manage communication with school districts via email and phone
  • Maintain detailed documentation of all reviewed cases and actions taken
  • Collaborate with the Student Safety Group to refine and improve safety protocols
  • Meet established performance metrics and quality standards
  • Contribute to the continuous improvement of our AI safety systems
  • Participate in regular training to stay current with emerging online safety trends

ESSENTIAL EXPERIENCE, SKILLS & COMPETENCIES

Our ideal candidate will have experience in one or more of the following areas, though we welcome candidates with transferable skills from other backgrounds:

  • Schools or Multi-Academy Trusts (MATs)
  • Social-emotional wellbeing assistance
  • Asset protection
  • Education
  • Law enforcement
  • Crisis prevention/counseling
  • Similar roles involving student safety or welfare

Required Skills:

  • Understanding of child safety and online risks (training will be provided)
  • Ability to analyze and resolve complex situations
  • Comfortable with modern technology, including:

- Social media platforms

- Basic computer skills

- Willingness to learn new systems and tools

  • Interest in and awareness of current youth culture and trends
  • Demonstrated ability to:

- Focus on detailed tasks for extended periods

- Make thoughtful decisions

- Handle sensitive content professionally

- Communicate clearly in writing and verbally

  • Open-minded approach to different perspectives with fairness and empathy
  • Strong analytical and problem-solving capabilities
  • Genuine commitment to student safety and well-being
  • Bachelor's degree or commensurate experience in a relevant field

Note: While specific experience in educational or safety roles is valued, we welcome candidates with transferable skills and a strong commitment to student well-being. Comprehensive training will be provided.

BENEFITS & WELLNESS PACKAGE

  • Competitive base salary
  • Company-sponsored pension scheme
  • Generous paid time off
  • £1,000 annual professional development stipend
  • Remote-first work environment
  • Mental health and wellness resources

COMMITMENT TO DIVERSITY

Securly is an Equal Opportunity Employer committed to building a diverse and inclusive team. We welcome applications from candidates of all backgrounds, believing that diverse perspectives strengthen our ability to protect and support students worldwide.

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About the job

Nov 2, 2024

Full-time

  1. GB United Kingdom
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