Become a part of our caring community
Humana is evolving how creative and content work connects strategy, storytelling, channels, and measurable impact — and we’re looking for a strategic content leader to help shape that future. As Director, Content Strategy, you’ll lead the development of audience-centered content approaches that support Humana’s brand and business priorities through engaging, story-driven experiences.
In a typical day, you may guide content strategy for integrated marketing initiatives, partner with creative and business leaders, review performance insights, align teams on messaging priorities, and identify impactful ways to connect with audiences in their daily lives through print, audio, and digital media platforms. You’ll help ensure content is clear, consistent, compliant, and useful for members, patients, caregivers, and communities. The Director, ContentStrategyleadstheteam responsible for definingHumana’scontentagenda. This role translates business goals, audience needs, brand standards, and performance insights into content strategies that improve member understanding and engagementthrougha variety of channels. The Director partnerswith key stakeholdersto guide content planning, governance, optimization, and measurement. This work helps Humana deliver clearer, more connected experiencesby taking a top-down approach to audience engagement, meetingourcustomerswhere they are, and reaching them in meaningful waysthrough episodic print,audio,digital,andsocialmediaplatforms.
Key Role Functions
Leadthecontent strategyteamintranslatingbusinessobjectives, audience insights, and performance data into content frameworks, messaging, and editorial direction
Partner with stakeholdersacross theorganizationto deliver content that is useful, compliant, consistent, and measurable
Lead a team focused on developingimpactfulepisodic print, audio, digital, and social media content that supports audience engagement and business priorities
Establish content governance, standards, and planning routines that improve quality, efficiency, and alignment across teams
Develop and coach content strategy talent, building capabilities that help Humana communicate with clarity and empathy.
Use your skills to make an impact
Required Qualifications
Bachelor’s degree in Marketing, Communications, English, Journalism, Business, or a related field, or equivalent professional experience
8+ years of experience in content strategy, content marketing, editorial strategy, digital strategy, brand strategy, or related marketing communications roles
3+ years of experience leading teams, managing direct reports, or directing cross-functional content programs
Experience developing episodic content for lifestyle publications, digital experiences, social media, or integrated campaigns
Demonstrated experience developing content strategies, messaging frameworks, editorial plans, or governance standards for multi-channel marketing programs
Experience using audience insights, performance data, or testing results to inform content decisions and improve outcomes
Preferred Qualifications
Experience leading content strategy withinahealthcare company, insurance company, or regulated industry
Experience with content management, workflow, approval, analytics, or personalization platforms such as AEM, Workfront,Aprimo, Adobe Experience Platform, Adobe Journey Optimizer, Sprinklr, or similar tools
Experience presenting strategies, recommendations, and performance insights to senior leaders and cross-functional stakeholders
Location & Work Arrangement
Preferred locations: Arlington, VA; Louisville, KY; Atlanta, GA; Boston, MA; Chicago, IL; New York, NY; Tampa, FL; Nashville, TN; Dallas, TX; Seattle, WA; Denver, CO; Fort Lauderdale, FL
Periodic in-office work may berequiredto support collaboration, key meetings, and leadership engagement. Remote options will be considered based on role needs and candidate experience
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$168,000 - $231,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-16-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana is a health services company that processes over 10 million sales interactions annually and serves millions of members through managed care and Medicare products. The company operates as a health insurance and healthcare services provider, offering multiple ways to improve customers' lives while prioritizing member experience and health outcomes. Humana's business spans risk adjustment services, medical records management, and customer success operations, with a focus on navigating complex healthcare decisions for Medicare and dual-eligible members. The company emphasizes putting customers at the center of everything it does by delivering quality service alongside great products.
