JED needs a temporary Salesforce Administrator support to help the organization continue to scale its work. This role is focused on task-level execution and delivery. This position works directly with the Technical Administrator to help manage and maintain JED’s Salesforce Non-Profit Success Pack (NPSP) instance. This position is ideal for a detail-oriented administrator who excels at completing assigned tasks, managing day-to-day service requests, and ensuring data integrity. This role is not responsible for planning or prioritizing work, but rather for executing tasks assigned by the senior team.
*Please note: While this is a remote position, you MUST be based in the United States, be willing to work EST hours, and be able to provide proof of U.S. Citizenship or a Green Card (we do not offer sponsorship). Additionally, direct experience with the Salesforce Non-Profit Success Pack (NPSP) is mandatory for this temporary contract. Applications without demonstrated NPSP experience will not be considered.
Key Responsibilities
Salesforce Administration (Task-Based)
Serve as an administrator for JED’s Salesforce NPSP instance, focusing on assigned tasks.
Manage user accounts, profiles, and page layouts as directed.
Implement customizations in Salesforce, including creating and maintaining custom fields, workflows, and validation rules based on provided requirements.
Assist with data integrity by performing regular data cleanup, de-duplication of records, and audits as assigned.
Execute routine and complex data migration, integration, and mass-update tasks using Salesforce Data Loader, Data Import Wizard, or similar tools (e.g., Jetstream).
Support Salesforce updates and help test new features or third-party applications in sandbox environments before deployments.
Build and maintain reports and dashboards to meet stakeholder requests.
User Support
Provide timely and effective technical support to all staff by managing and resolving issues through an internal ticketing system.
Assist in updating and maintaining clear documentation (user guides) for Salesforce processes.
Functional Ownership
Decision Rights & Collaboration
Skills, Knowledge & Expertise
Required
1-3 years of hands-on experience as a Salesforce Administrator.
Must have experience with the Non-Profit Success Pack (NPSP).
Proficiency in Salesforce configuration (workflows, custom fields) and data analysis using reports and dashboards.
Strong analytical and problem-solving skills, with a keen attention to detail particularly when handling sensitive and/or large volumes of data.
Excellent communication skills for handling support tickets and user interactions in a collaborative and friendly manner.
Adaptability to thrive in a fast-paced, evolving technology landscape.
A genuine passion for and alignment with JED's mission.
Preferred
Salesforce certifications (e.g., Certified Administrator).
Direct experience working in a non-profit organization.
Familiarity with related tools like Google Workspace, Slack, or Asana.
Experience with DevOps tools such as Gearset.
Success Metrics
Assigned tasks are completed accurately and on time.
Data integrity is maintained through regular cleanup and audits.
The Jed Foundation (JED) is a nonprofit organization focused on mental health and suicide prevention, particularly among young people. The organization works to protect emotional health and prevent suicide through direct services, research, and advocacy. JED uses Salesforce technology, specifically the Non-Profit Success Pack (NPSP), to manage its operations and scale its impact. The foundation is seeking administrative support to maintain and enhance its Salesforce systems as it continues to expand its mission-critical work.
