Transform Digital Healthcare with Telstra Health
At Telstra Health, we’re shaping the future of healthcare through connected solutions that make care safer, faster and more seamless.
From digital health platforms to trusted social support programs like 1800RESPECT, the Leaving Violence Program and the National Cancer Screening Register, our work helps improve lives at scale.
Join us to do meaningful work where purpose, innovation and real-world impact come together every day.
About 1800RESPECT
Telstra Health proudly delivers the 1800RESPECT Service. This is the national 24/7 domestic, family and sexual violence counselling, information, and support service.
1800RESPECT provides free, confidential support for people experiencing, or at risk of experiencing, domestic, family, and sexual violence, including workplace sexual harassment. The Service also provides support for friends, family, and professionals.
About the role As a First Response Counsellor in these part-time or full-time positions, you'll provide trauma-informed support via phone, video, web chat, and SMS in a fast-paced contact centre environment.
What you'll be doing
Conducting risk and safety assessments
Providing counselling, information, referrals, and support
Connecting people with appropriate services and pathways to safety
What you'll bring to the role
Strong understanding of domestic, family, sexual violence, and sexual assault practices
Experience working in trauma-informed and person-centred frameworks
Proven ability to navigate multiple systems and applications such as Microsoft Teams and CRM platforms
Demonstrated experience in providing high levels of support and care to service users
A suitable private, confidential, distraction free workspace
A non-satellite 5G or NBN internet connection
Minimum internet speeds of 50Mbps download and 20Mbps upload
A hard-wired internet connection using Ethernet or Powerline adapters, as Wi-Fi is not supported
About you
You'll hold a relevant bachelor’s qualification (minimum three years) that meets professional registration requirements
You'll hold a current registration with, or be eligible for registration with one of the following:
PACFA – Clinical Registration
ACA – Level 3 or above
AASW – Full Membership
AHPRA – General Registration as a Psychologist
You'll have at least three years’ full-time counselling experience post qualification
A current Working with Children Check
Availability to complete 2 weeks of full-time onboarding prior to commencement
About Us
Enjoy the flexibility to work from home, opportunities to shape a roster that works for you, and the option to earn additional income through overtime when available.
Flexibility isn't a perk - it’s how we work! Love solving meaningful problems in an innovative, evolving environment? You’ll fit right in! At Telstra Health, your work is impactful, your growth is supported, and your ideas are heard.
By joining our team of health and tech experts, you’ll learn, grow, and make a real-world difference.
Perks & Benefits
Free Telstra mobile & plan (eligible employees only)
25% off Telstra products & services
16 weeks paid gender-equal parental leave + extra leave options
Career breaks, study support & ongoing learning programs
Free 24/7 professional support for you & your family
Employee rewards program: discounts on shopping, gyms, movies, health insurance & more
We’re committed to inclusion. Aboriginal and Torres Strait Islander people, individuals from all backgrounds, and those living with or caring for someone with a disability are encouraged to apply. Even if you don’t tick every box, we want to hear from you.
We’re a Circle Back Initiative Employer—you’ll get a response for every application.
Apply today to join a team that’s making a real difference in healthcare.
Learn more about how Telstra Health is improving lives through digitally-enabled care here.
Telstra Health is a healthcare technology company that shapes the future of healthcare through connected digital solutions designed to make care safer, faster, and more seamless. The company delivers a range of digital health platforms and trusted social support programs, including 1800RESPECT (the national 24/7 domestic, family, and sexual violence counselling service), the Leaving Violence Program, and the National Cancer Screening Register. Telstra Health's work focuses on improving lives at scale through innovative technology and evidence-based support services that address critical healthcare and social welfare needs.
