Coupa Post-Production Support (PPS) Senior Consultant
By joining our rapidly growing post-production support team,you will serve as a trusted partner to our clients. You’ll bring your first-hand experience, unique perspectives, and functional knowledge to deliver tailored integrated solutions that help our clients solve today's challenges and set the foundation for future success. With support from experienced leaders and a dedicated coach, you will join a collaborative community that invites you to contribute beyond the scope of client delivery.
What You’ll Do:
Provide post-production support and enhancement services to both large multi-billion-dollar enterprises and emerging growth companies
Manage client relationships and effectively resolve client support requests, ensuring their satisfaction and success
Configure, set up, and provide ongoing Coupa administration for clients, ensuring optimal system performance and efficiency
Develop, test, and deploy customizations, custom objects, and new functionality based on evolving business needs, contributing to our clients' continuous improvement.
Create new dashboards, save searches, and design custom workflows
Manage users, roles and permissions, KPIs/Metrics, custom reports and fields
Serve as a Coupa subject matter expert, integrating Coupa with various applications and providing valuable insights and guidance to clients
Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards.
Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.
Conduct client trainings within Coupa modules when necessary
Effectively communicate with clients, providing project updates, configuration recommendations, and sharing Coupa best practices to optimize their business operations
What You'll Bring:
3+ years of consulting and/or relevant industry experience with functional/technical proficiency with implementation or integration of at least one module within a financial system solution (i.e. Coupa, Workday, SAP, NetSuite, Ariba, etc.)
Strong business acumen, with a functional understanding of core accounting processes, organizational structure, GL, departments, classes, legal entity/subsidiaries, order to cash, procure to pay, record to report, and more
Ability to prioritize requests by level of urgency, scope, complexity, and team availability
Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards.
Proven experience managing multiple concurrent projects and demonstrated strong organizational and time management skills
The ability to create and effectively communicate end-to-end solutions to technical teams, bridging the gap between business requirements and technical implementation
Qualifications:
Bachelor’s degree in Information Systems, Information Technology, Finance, Accounting, or similar discipline
Coupa certification preferred
CrossCountry Consulting is an advisory firm that provides solutions spanning accounting and risk, technology-enabled transformation, and transactions. The firm partners with clients to solve operational challenges and deliver value, with particular expertise in serving Private Equity sponsors and portfolio companies. Their services include financial due diligence analytics, FP&A advisory, Salesforce implementation and optimization, and quality of earnings analyses. CrossCountry is known for its collaborative culture and has been recognized as one of Inc5000's Fastest Growing Companies and a Glassdoor Best Place to Work.
