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Title: Independent Contractor – CPT-11286 Lead Nurturing & Appointment Setting Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A multi-location fitness franchise owner is seeking a dedicated Lead Nurturing & Appointment Setting Virtual Assistant to support lead follow-up, outbound calling, appointment booking, and lead reactivation across four fitness locations. The primary objective of this role is improving speed-to-lead and increasing the number of prospects who attend their first Burn Boot Camp session. The ideal candidate has previous appointment-setting or outbound calling experience, communicates confidently over the phone, and thrives in a high-volume, performance-driven environment. This is a phone-first role. The majority of each shift will be spent contacting new leads, responding to prospect inquiries, re-engaging older leads, and booking prospects into their first class. Administrative work is intentionally limited so the VA can focus on conversations and conversions.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Lead Nurturing & Speed-to-Lead
Contact new inbound leads as quickly as possible during assigned shift hours
Prioritize prospects who have recently responded to text or email campaigns
Build rapport with prospective members and answer general questions about the introductory class experience
Book qualified prospects into their first Burn Boot Camp session
Maintain consistent communication throughout the lead nurturing process Outbound Calling & Lead Reactivation
Conduct high-volume outbound calls to prospective members
Re-engage cold and previously inactive leads
Follow established call cadences and outreach workflows
Handle common objections professionally and confidently
Encourage prospects to schedule an introductory class Appointment Management
Schedule appointments directly within MindBody
Confirm upcoming appointments
Follow up with no-shows to reschedule
Conduct win-back outreach to prospects who attended a trial but did not become members CRM & Activity Tracking
Record call outcomes and follow-up activities
Maintain organized lead tracking spreadsheets
Document objections, appointment status, and next steps
Provide accurate daily activity summaries as required Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Appointment setting, outbound sales, lead nurturing, or customer service experience required
High-volume outbound calling experience preferred
Strong verbal English communication skills required
CRM experience preferred
Ability to handle objections professionally
Comfortable working in a phone-intensive role
Strong organizational and documentation skills
Confident and personable on outbound phone calls
Previous appointment setting, inside sales, or customer support experience
Strong customer service mindset
Excellent verbal English communication skills
Comfortable working toward measurable performance goals
Organized with strong follow-through
Able to maintain energy during high-volume calling sessions
Dependable and responsive during scheduled shifts APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
MindBody (training will be provided)
LoopSpark
Google Sheets
Microsoft Outlook
Microsoft 365
Google Voice or VOIP Platform
Work Schedule
Contracted Hours per Week: 30 Hours
Scheduled Working Days: Monday-Thursday and Saturday
Daily Working Time: Monday - Thursday: 2:00 PM - 8:00 PM EST; Saturday: 8:00 AM - 2:00 PM EST Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced Level
Contracted Hours per Week: 30 hours/week (Hours may increase based on performance)
Daily Working Time: Monday - Thursday: 2:00 PM - 8:00 PM EST; Saturday: 8:00 AM - 2:00 PM EST
Scheduled Working Days: Monday-Thursday and Saturday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)
REGION PREFERENCES: Any What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
20four7VA is a remote staffing and service delivery company that connects offshore independent contractors with clients worldwide, primarily in developed markets including the United States, United Kingdom, Canada, and Australia. The company specializes in providing talented remote professionals across multiple service verticals, including web design and development, medical administration, and customer-facing support roles. 20four7VA focuses on delivering high-quality remote services while offering competitive compensation, weekly payments, free training, and ongoing support to their contractor community. The company emphasizes building a vibrant community of remote professionals equipped to handle diverse client needs across healthcare, customer service, and digital design sectors.
