We’re looking for a Customer Relations Agent to support our Storyous merchants and help them get the most out of our product.
Are you someone who loves to communicate, finds solutions, and gets a kick out of seeing customers leave satisfied? Then this might be the perfect role for you. 🎯
Who we are:
Storyous is a modern point-of-sale system for restaurants and bars.🍔💕 We started over 10 years ago as a small startup, and today we’re part of the international fintech group Teya.
By integrating Storyous POS with Teya payment terminals, we offer a complete solution in a single device—operations and sales overviews, integration with popular services, simple inventory management, and modern payment technology.
Simply put, we help restaurants, bars, and cafes streamline their operations, payments, and daily work so they can focus on what matters most: their guests. 💯
What you’ll be doing:
As a Customer Relations Agent, you’ll be the first line of support for our Storyous customers (cafés, bistros, restaurants…) and your typical day will mainly involve:
providing support to merchants via phone, chat, and email—from simple inquiries to more complex situations, always with a human touch and patience
handling requests in the ticketing system and responding to internal inquiries on Slack
striving to resolve issues the first time, and if that’s not possible, escalating them to the right team with all necessary information
monitoring key metrics such as customer satisfaction, call pickup speed, first response time for chat and email, etc.
Gradually become an expert on Storyous and Teya products so you can advise merchants not only on “how” but also on “why”
Collaborate with other teams (Logistics, Finance, Product, Sales) and help them ensure everything runs smoothly for our customers
Maintain precise administrative records—clear notes, ticket handoffs, and information sharing with colleagues so everyone knows what’s happening with the customer
Be the voice of our merchants within the company and pass their feedback on
What we offer:
26 days of vacation + sick days
Benefit Plus Cafeteria (2,000 CZK monthly credit for sports, culture, food, etc.)
subsidized Multisport card
fruit, snacks, cold drinks, and great coffee ☕️ in the office
A MacBook for work
The option to work from home occasionally
Lots of company events filled with good food, drinks, and fun (group breakfasts, team-building activities, parties, and regular after-work “beer” 🍻)
Opportunities for growth within a clearly defined career path for Customer Relations (from junior roles to senior expertise and other positions in Operations)
The backing of a stable fintech company, Teya, with the startup spirit of Storyous
A team that sticks together, shares know-how, and isn’t afraid to have a laugh even on the busiest days 🤌🏼
Who we’re looking for:
You’ll be a great fit for our team if:
You have excellent communication skills—you can explain complex issues simply and calmly
You enjoy helping people and aren’t afraid to take responsibility for solving their problems from start to finish
You’re organized, can set priorities, and aren’t intimidated by handling multiple requests at once
you enjoy learning new things and diving into product details—over time, you’ll become someone others turn to for advice
you appreciate an environment where feedback is openly given and received, and where we constantly strive to improve processes and the customer experience
Plus (a plus, not a requirement):
You have experience in customer support, the food service industry, retail, or another “people-oriented” environment
You have an affinity for technology and aren’t afraid to work with various systems
You can communicate in English for internal purposes (manuals, tools, some colleagues)
How our Customer Relations team works:
We are the primary point of contact for our merchants and handle a wide range of inquiries across both Storyous and Teya products
We provide support via phone, email, and chat, including during peak hours, evenings, and weekends, to cover our merchants’ entire business operations
Service quality, response speed, and long-term customer satisfaction are key for us; we continuously measure and evaluate all of these
We work from our office in Prague-Karlín (Rohanské nábřeží)
Shifts are always scheduled a month in advance - There are bonuses for weekend and on-call shifts, and every team member takes turns covering them from time to time based on their preferences
Does this role interest you? Let us know about yourself—we’d love to meet you! 🙌🏽
