CR Agent

We are looking for Customer Relations Agentawho will take care of our Storyous merchants and help them fully utilize our product.

Are you someone who enjoys communicating, looking for solutions and gets satisfaction when a customer leaves satisfied? Then this role might be perfect for you. 🎯

Kdo jsme:

Storyous is a modern POS system for food service businesses.🍔💕
We started more than 12 years ago as a small start-up and today we are part of the international fintech group Teya.

Thanks to the integration of Storyous POS and Teya payment terminals we offer a complete solution in one device – an overview of operations and sales, connection to favorite services, simple inventory management and modern payment technology.

We simply help restaurants, bars and cafes simplify operations, payments and everyday workso they can focus on what matters most: their guests. 💯

What you will do:

Jako Customer Relations Agent jsi first line of support for our Storyous customers (cafes, bistros, restaurants...) and your typical day will mainly include:

• provide podporu to merchants via phone, chat and email – from simple questions to more complex situations, always with a human approach and patience

• resolve requests in the ticketing system and respond to internal questions in Slacku

• try to resolve the issue on the first tryand when that's not possible, pass it to the right team with all necessary information

• keep track of key metrics such as customer satisfaction, call pickup speed, first response time on chat and email, etc.

• gradually become expertem na Storyous a Teya produktyso you can advise merchants not just "how" but also "why"

• collaborate with other teams (Logistics, Finance, Product, Sales) and help them so that everything runs smoothly for our customers

• vést precise administration – clear notes, passing tickets and information to colleagues so that everyone knows what's happening with the customer

• být voice of our merchants within the company and pass their feedback forward

What we offer:

• 26 dní dovolené + sick days

• Benefit Plus Cafeteria (2000 CZK monthly credit for sports, culture, food, etc.)

• subsidized Multisport card

• in the office fruit, snacks, chilled drinks and great coffee ☕️

• Macbook to work

• possibility of occasional práce z domova

• plenty of company events full of good food, drinks and fun (shared breakfasts, team buildings, parties and regular "beer" after work 🍻)

• možnost růstu within a clearly described career path for Customer Relations (from more junior roles to more senior expertise and other positions in Operations)

• backing of a stable fintech company Teya with a startup spirit Storyous

• a team that sticks together, shares know-how and isn't afraid of humor even on busier days 🤌🏼

Who we are looking for:

You fit into our team if:

• máš excellent communication skills – you can explain complex things simply and calmly

• rád/a you help people and are not afraid to take responsibility for resolving their problem from start to finish

• jsi organizovaný/áyou can set priorities and are not intimidated by a large number of requests at once

• you enjoy learning new things and diving into product details – over time you will become someone others turn to for advice

• you appreciate an environment where feedback is openly given and received and where we constantly strive to improve processes and customer experience

Plus (an advantage, not a requirement):

• you have experience in customer support, gastronomy, retail or another "people" environment

• you have an affinity for technology and are not afraid to work with various systems

• you can communicate in English within internal communication (guides, tools, some colleagues)

How our Customer Relations team works:

• we are a team that is the primary point of contact for our merchants and handles a wide range of questions across Storyous and Teya products

• we provide support via telefon, e‑mail a chatat peak times and evenings and weekends to cover merchants' entire operations

• what is key for us is quality of service, speed of response and long-term customer satisfaction we continuously measure and evaluate this

• we work from an office in Prague Karlín (Rohanské nábřeží)

• shifts are planned one month in advance – weekend and standby shifts have bonuses and everyone on the team takes turns according to their preferences

Zaujala tě tahle role?
Let us know about yourself, we'd love to meet you! 🙌🏽