We believe that most of us do our best work when we work together, but we know that everyone works in different ways, and quite frankly, has other commitments and responsibilities outside of work.As we further adjust to hybrid working, we want to take what we've learnt from working remotely and keep the flexibility that's enabled us to thrive and keep driving our business forward.
We have some core principles which support us in this:Do what’s rightTrust & give permissionDelivery matters
We understand ways of working can look different based on your role, team and you as an individual so we are here to support and discuss this with you during the interview process.
What you’ll be doingAs CRM Executive - Loyalty, you will work alongside the CRM Manager to plan and execute CRM communications to our most loyal customers and members of our Plus subscription across multiple markets.
Key responsibilities include
- Support the planning and own the execution of the cross channel monthly communications plan working closely with various stakeholders including commercial, creative, brand and CRM Newsletter specialists.
- Support the planning and own the execution of new communication touchpoints that drive repeat orders across multiple markets.
- Build and champion email best practice and new platform features including targeting, personalisation and template developments.
- Develop our testing plan to ensure we continuously optimise our communication touchpoints, including planning, briefing and reporting on any new tests.
- Reporting on performance of campaigns and sharing results with relevant stakeholders.
The ideal candidate
- Has some working experience and execution of CRM campaigns
- Confident building email templates (may have some design or HTML experience).
- Enjoy working with multiple stakeholders.
- Analytically minded, always seeking new opportunities and spotting trends in data and results.
- Passion for CRM and customer loyalty.
At Moonpig Group, we’re committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way.We’re proud to have several employee-led committees within our organisation, including the LGBTQ+, Gender Balance, Neurodiversity and our EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) Committees.We’ll continue to push for diversity and that sense of belonging so that all Moonpig Group employees feel safe and comfortable to be their true authentic self at work.
United Kingdom
