LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES
Position : CRM Specialist
Working Hours : 9:00AM to 5:00PM EST (M-F)
Salary Range : $900- $1500 USD
Holidays : Ontario Holidays
Job Responsibilities:
- Maintain CRM marketing calendar, ensuring that CRM Email, PUSH and SMS campaigns are adhering to workback schedules to launch campaigns on time
- Coordinate and collaborate tasks across creative team, agencies, product team, and tech teams to ensure tasks are being fulfilled on time.
- Execute thorough QA (Quality Assurance) process: ensuring accuracy of copy and creative, links and menu items are working, and that all campaigns are in accordance with CASL regulations and best practices
- Act as liaison between CRM and Member Happiness team - sharing updates on upcoming CRM programs, offers, contests OR for any errors or issues
- Report on the effectiveness of our CRM programs - active customer growth, lift over control, and optimized performance - laddering up to the Quarterly KPI targets
- Report on the effectiveness of our CRM programs, member growth, revenue and provide recommendations for future campaigns based on past results
Requirements
- Bachelor’s degree (marketing or communication related fields)
- 2-3 years of Digital marketing coordination experience
- 2 years of experience with Salesforce Marketing Cloud, executing CRM campaigns and reporting
- Keen attention to detail
- Strong organization and prioritization skills
- Excited to work in a fast-paced environment
- Analytical discipline with a focus on making data-driven decisions
- Strong Excel or Google sheets skills
- Great written communication skills (in both English and French)
- A customer-centric mindset and strong problem-solving skills
- Passion for cooking and food
- Salesforce Marketing Cloud Email specialist CERTIFICATE as a requirement for this role.
Philippines
