Are you tech-savvy? Are you a fluent Croatian speaker with great communication skills?
Available Technical Support positions await you in Greece!
Patrique Mercier Recruitment connects customers with the worlds top brands. With a team of 12,000 people from 110+ nationalities, , we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Volkswagen, and Audi- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.
Take a step forward and enhance your career by working with us for the most well-known brands in the world.
The work-from-home option is offered to candidates living in Greece or available to relocate.
If you are a tech enthusiast with fluency in Croatian and good knowledge of English, then this is for you!
What you will do:
Communicate with customers via phone, chat & e-mail
Troubleshoot technical issues using your problem-solving skills
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide and maintain strong, professional relationships with all partners and show empathy at all times
Work towards reaching targets as set out by client statement of work as well as internal targets
Ensure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication.
Log the cases on internal systems, while getting up to date with clients products & services.
What you will bring:
Fluency in Croatian
Very good communication skills in English
Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
Good knowledge of operating systems & computer applications
Computer and mobile devices knowledge/tech savviness
Be resourceful, able to multitask
Thrive as a team player in a fast-paced, high-energy, change-oriented environment
Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
Ability to adapt and flex style according to customer personality, culture, and profile
Help-desk or system admin experience will be considered as an advantage
What we offer:
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-))
Competitive monthly salary + 2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
Fully paid training by certified instructors
