Job Description
Main challenge
We are hiring a Customer Care Agent to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality across multiple live projects, including Disney Magic Kingdoms, Dragons Mania Legends, and Minion Rush.
What it means on a daily basis
Handle customer requests via tickets, with potential phone support, in English and Spanish
Investigate and resolve issues using internal tools and knowledge bases
Track, document, and follow up on cases until full resolution
Escalate complex or technical cases to relevant teams when needed
Identify recurring issues and contribute to improving support processes and templates What success will look like
Fast and accurate resolution of customer cases with a strong focus on quality
High level of customer satisfaction and service consistency
Effective workload management and strong prioritization skills
Active contribution to improving support workflows and reducing recurring issues Who you would be working with
You will work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players.
Your recruitment journey
Recruiter interview
Test
Team interview with Hiring Manager and Language Speaker in English and Spanish Where this role can take you
This role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational excellence within a global gaming company.
Qualifications
Fluent English (written and spoken) + Ukrainian proficiency
Upper-Intermediate or Advanced level of Spanish is required;
Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them)
Ability to manage workload, prioritize tasks, and work effectively under pressure
Strong communication, empathy, and customer-oriented mindset
Problem-solving skills with ownership and responsibility for outcomes
Calm, organized, and proactive approach in stressful situations
Ability to collaborate effectively within a team and adapt to changes Additional Information
WHAT'S IN IT FOR YOU
Benefits
Possibility to work remotely in a global product company with talented people
Competitive salary based on your experience and skills
21 days of paid vacation, 5 paid sick days, plus national holidays
Medical insurance and access to a psychologist
Parental leave support
Access to internal learning platform (courses, trainings, certifications)
Employee Referral Program with attractive bonuses
Full technical support and equipment provided Life at Gameloft
At Gameloft Ukraine, you’ll be joining a studio that creates games enjoyed by millions of players around the world. Our teams work closely across different disciplines to build exciting experiences for PC, consoles, and mobile platforms.
We also love staying connected beyond work — with regular social events and community activities, both remotely and at our Lviv office.
How to proceed
Please apply with your CV in English.
Gameloft is a leader in the development and publishing of mobile games, established in 2000 as one of the top innovators in the industry. The company creates games for all digital platforms, with two titles featured in App Annie's 'Top 10 Games by All-Time Worldwide Downloads.' Gameloft operates established franchises including Asphalt®, Order & Chaos, Modern Combat, and Dungeon Hunter, while also partnering with major rights holders such as Universal, Disney®, Marvel®, Hasbro®, and Ferrari®. The company distributes its games in over 100 countries and reaches 114 million unique users monthly through Gameloft Advertising Solutions, a leading B2B offering for brands and agencies. Gameloft is a subsidiary of Vivendi.
