SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.
Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?
We are looking for Customer Delivery Lead (CDL) to join our SAP Application Management Services (AMS) team.
In this role, you will act as the Single Point of Contact (SPOC) for your customer portfolio and be responsible for the operational delivery, customer satisfaction, and profitability of SAP services, with a strong focus on HR solutions (HCM / SuccessFactors / S/4HANA Payroll / Time Management).
You will work closely with cross-functional squads, ensuring alignment on priorities, driving delivery excellence, and fostering a customer-centric mindset.
Key Responsibilities:
Act as the primary contact for customers regarding all service-related topics
Build and maintain strong, trust-based relationships with customers and stakeholders
Align priorities within the squad and manage backlog, workload, and delivery progress
Ensure delivery in line with SLA, SOW, and contractual agreements
Proactively communicate on service performance, risks, and issues
Monitor customer satisfaction and manage escalations in coordination with stakeholders
Review time registrations and support financial follow-up and invoicing
Monitor and manage customer profitability, ensuring alignment between effort and contract
Coordinate with internal teams, partners, and international delivery hubs
What You Bring:
· Fluent in Polish and English
Experience in service delivery / AMS / IT service management
Experience in project or delivery management
Strong understanding of customer relationship management and governance
Excellent communication and stakeholder management skills
Ability to prioritize, manage workload, and operate in a dynamic environment
Key Advantages
Experience with SAP HCM solutions (preferably in AMS environments)
Knowledge of Agile / Lean ways of working
Experience working with distributed (onshore/offshore) teams
Understanding of SLA/KPI management and financial tracking
From many places, we work as one, moving from better to best together.
SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.
SD Worx is a leading European provider of Payroll & HR services with a global reach and offices across Europe and in Mauritius. The company's purpose is to bring people solutions to life, enabling organizations of all sizes to turn Human Resources into a source of value for both business and people. SD Worx offers comprehensive people solutions covering the entire employee journey, from payroll processing to talent attraction, rewarding, and development. Their services include payroll management, HR solutions, and SAP implementations across domains such as Supply Chain, Finance, and HR, supporting companies in their digital transformation.
