The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
At Protective Life, our Customer Experience Advocate Team (CXAT) plays a vital role in delivering exceptional service and support for our policyholders and partners. As a Customer Experience Advocate, you will be the trusted resource for handling inquiries that require in-depth product knowledge and precision. This position calls for strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. You’ll interpret customer needs, provide accurate resolutions, and exercise sound judgment while managing sensitive information--all while contributing to our mission of creating a positive, professional experience for every customer interaction.
Protective is an insurance company that helps customers protect against life's uncertainties by providing protection and peace of mind. The company operates an Employee Benefits business that offers statutory disability and Paid Family and Medical Leave (PFML) programs across multiple states. Protective designs, develops, implements, and maintains insurance products while ensuring regulatory compliance and market expansion. The company serves millions of customers and operates across active and emerging states with a focus on product lifecycle management and regulatory adaptation.
