Customer Experience Agent – Fintech | $2,200–$3,500 USD/month | Fully Remote
Location: Fully remote — you can be based anywhere in the world Hours: Flexible – overlap with UK GMT required for business banking hours Salary: $2,200–$3,500 USD/month Contract: Full-time, permanent
About the company
Remote World is partnering with a UK-based digital bank to hire for this role. They serve over 150,000 freelancers and small business owners with smart current accounts, invoicing tools, and expense management — and their support team is central to the trust their customers place in them.
The role
You'll support customers via live chat and email on everything from payment questions and account issues to product features and onboarding. In fintech, support isn't just about fixing problems — it's about building the confidence customers need to manage their money.
What you'll do
Handle inbound live chat and email queries about accounts, payments, and features
Guide new customers through onboarding and account setup
Investigate payment and transaction issues and escalate to the ops team where needed
Maintain compliance with financial services communication standards
Identify and flag patterns in customer issues to the product team What you'll need
Professional, precise written English — accuracy matters in financial services
Calm and methodical — you work through problems step by step
Discreet and trustworthy with sensitive financial information
Reliable and deadline-driven with strong attention to detail Nice to have
Experience in fintech, banking, or financial services support
Understanding of basic banking concepts (payments, transfers, reconciliation)
Familiarity with Intercom or similar fintech support tooling What you'll get
$2,200–$3,500 USD/month based on experience
Fully remote with flexible hours
High-trust environment — you're the voice of a financial product
Paid leave
Path to Senior Support, Compliance, or Customer Success roles Apply with your CV and a brief note on any experience in financial services or fintech support.
We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.
