Customer Experience Rep.

We are looking for a Customer experience rep. to join our team!

At CropX, we're driven by the mission to build the most trusted, easy-to-use, and comprehensive agronomic farm management platform in the world, helping farmers and ag businesses grow more profitable and sustainable.

Responsibilities and expectations:

• Communicate with customers via phone, email and chat.
• Quickly build rapport and respond to incoming queries or issues in a professional, compassionate manner.
• Establish regular communication with customers during their lifecycle touchpoints, maintaining engagement and customer satisfaction. Lifecycle touchpoints include onboarding and subscription renewals.
• Collaborate with Customer Experience team and Territory Managers to identify upsell and renewal opportunities with existing customers, and make it happen!
• Assist with order and returns processing, providing invoices and up-to-date balances.
• Develop and maintain comprehensive knowledge of the CropX product suite.
• Comfortably coach customers on how to leverage the CropX platform, whether in one-on-one calls or webinars.
• Find creative and resourceful solutions and think outside the box when faced with new issues.
• Advocate for customer needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority.

Requirements

• Agricultural background strongly preferred.
• Excellent written and verbal communication skills.
• Minimum 1-2 years’ experience in a customer service setting.
• Proficiency in Microsoft Office programs (specifically Outlook, Excel and Word). Experience with CRMs is a plus.
• Ability to work in a team environment with remote members, building trust quickly because you are authentic, direct, and have strong empathy for customers.
• Excel in a fast-paced and changing environment.
• Able to prioritize and multi-task to meet various deadlines and customer expectations.
• Self-starter with demonstrated initiative and commitment to high-quality work.
• Confident presenting complex solutions in a way that inspires your audience.
• Technical capability/background, strong preference for BSc in a technical field.