Customer Experience Specialist (Remote – Central Time Zone Preferred)
Location: Remote (U.S. – Central Time Zone Preferred)
Compensation: $18–$22 per hour (based on experience)
Employment Type: Full-Time | Hourly
Reports To: Director of Marketing
Join the Team That Creates an Exceptional Customer Experience
At Allied Roofing Partners, we're building more than great roofing companies—we're building an exceptional customer experience.
As one of the fastest-growing residential roofing platforms in the country, our family of companies serves homeowners across multiple markets with a commitment to quality, integrity, and outstanding service. Every homeowner's journey begins with the very first phone call, and that's where you come in.
We're looking for a Customer Experience Specialist who thrives on helping people, enjoys talking on the phone, and understands the importance of responding quickly to new customer inquiries. This is an exciting opportunity to become one of the first members of a growing Customer Experience team with tremendous opportunities for future advancement.
Why Join Allied Roofing Partners?
Make an Immediate Impact
You'll be the first point of contact for homeowners reaching out through phone calls, website inquiries, social media, and other marketing channels. Your professionalism and responsiveness will help create an outstanding first impression for every customer.
Career Growth
This is a ground-floor opportunity with a clear path into future Team Lead and Customer Experience Manager positions as our Customer Experience department continues to grow.
Professional Development
You'll receive comprehensive training, proven processes, and ongoing coaching designed to help you succeed while becoming an integral part of a high-performing team.
Compensation & Benefits
$18–$22 per hour, based on experience
Full-Time W2 position
Health, Dental & Vision Insurance
401(k)
Paid Time Off (PTO)
Company-provided equipment and software
Overtime opportunities during peak seasons
Professional development and advancement opportunities
What You'll Do
Speed-to-Lead Excellence
Respond to new website, phone, and social media inquiries within minutes.
Contact homeowners to understand their needs and provide an exceptional customer experience.
Qualify opportunities and schedule roofing inspections and estimates.
Follow proven call scripts and follow-up processes.
Accurately document all customer interactions within company CRM systems.
Lead Recovery
Re-engage homeowners who previously requested estimates or information.
Contact aging leads, previous customers, missed calls, and unsold estimates.
Help convert existing marketing leads into scheduled appointments.
Customer Experience
Represent multiple Allied Roofing Partners brands with professionalism, urgency, and enthusiasm.
Build rapport with homeowners and confidently schedule appointments.
Meet daily and weekly performance goals for response time, contact rates, and appointments booked.
What We're Looking For
Must have outbound call experience in customer service, appointment setting, inside sales, or call center environments. Must have experience talking with Home Owners.
Outstanding phone presence with strong communication and active listening skills.
Comfortable working remotely while managing daily priorities independently.
Must have experience using CRM software and virtual phone systems.
RingCentral experience is strongly preferred.
Tech-savvy with the ability to quickly learn new software and systems.
Coachable, goal-oriented, and motivated by measurable performance.
Reliable high-speed internet and a quiet, professional home office.
Authorized to work in the United States.
Must reside in the Central Time Zone or be willing to consistently work Central Time/PST Time Zone
Preferred Qualifications
Experience in roofing, home improvement, or other residential service industries.
Bilingual (English/Spanish) is a plus.
Comfortable following call scripts, performance dashboards, and structured workflows.
Why This Opportunity Stands Out
This isn't just another remote customer service position.
You'll be joining a company experiencing tremendous growth while helping build a Customer Experience department from the ground up. The individuals who establish the standard today will have the opportunity to grow into leadership roles as Allied Roofing Partners continues to expand nationwide.
If you're passionate about helping people, thrive in a fast-paced environment, enjoy talking with customers, and want to build a long-term career with a growing organization, we'd love to hear from you.
Apply today and help us create an exceptional customer experience—one conversation at a time.
Salary: $18 to $22hr
Allied Roofing Partners is one of the fastest-growing residential roofing platforms in the country, operating a family of companies that serve homeowners across multiple markets. The company is focused on building an exceptional customer experience alongside delivering quality roofing services with integrity and outstanding service. They handle the full homeowner journey from initial inquiry through inspection scheduling and estimates, leveraging multiple customer acquisition channels including phone, website, and social media. The company is actively expanding their Customer Experience department and investing in professional development and career advancement opportunities for their team members.
