We're scaling our Account Management function into a disciplined, data-driven revenue engine. As our Customer Lifecycle Automation Manager, you will design and operate lifecycle automation programs across onboarding, adoption, renewal, and expansion, ensuring customers receive consistent value while reducing manual effort across the team.
Requirements
Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk
Build automated workflows triggered by customer behavior, product usage, and CRM data
Develop and maintain customer health scoring frameworks using product, CRM, and support data
Define and implement trigger-based signals for churn risk, expansion opportunities, and product adoption gaps
Own the engagement model for low-ARR customers (Tier 3–4) through automation, reducing reliance on manual outreach
Build self-service programs, including training and onboarding content, product adoption campaigns, and renewal reminders
Own lifecycle automation within HubSpot and related systems; ensure CRM is the system of record for customer engagement and lifecycle tracking
Partner with Product and Engineering to integrate product usage data into lifecycle programs
Collaborate cross-functionally with Account Management, Support, and Services to align automation with account strategy and improve customer outcomes
Track and report on adoption rates, retention, and churn trends (especially Tier 3–4 NRR), and engagement with lifecycle programs; deliver monthly reporting and insights Benefits
100% Remote and Global
Flexible Work Environment
Dedicated Growth Path
Access to Leading Tools and Technology
Engaging Community Activities
