Customer Onboarding Specialist provides software training to hotel customers across Europe via screenshare, chat, and phone. The role requires a passion for providing a positive customer experience, language skills in English and German, and proven customer service experience.
Requirements
Qualify customer requirements, identify the appropriate set up requirements, and prepare customers for core product implementation
Deliver high-standard customer training on SiteMinder's product via digital communication platform
Clearly communicate support procedures to customers to ensure ongoing satisfaction
Take ownership of customer issues and respond to resolve problems
Drive customer projects forward, taking ownership of each project meeting its objectives Benefits
Equity packages
Hybrid working model
Mental health and well-being initiatives
Generous parental leave policy
Paid birthday, study, and volunteering leave
Sponsored social clubs, team events, and celebrations
Employee Resource Groups (ERG)
