About LumiMeds
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.
As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive.
We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.
Remote – LATAM
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.
As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here—decisions happen fast, priorities evolve, and builders thrive.
We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.
As a Customer Retention Specialist, you'll play a key role in helping patients stay engaged with their health journey. You'll proactively connect with patients who may be at risk of canceling or pausing their subscription, provide support during retention conversations, and help them understand the value of continuing their treatment.
This is an excellent opportunity for someone looking to grow a career in Customer Success, Retention, or Healthcare Operations. You'll receive training on our products, systems, and best practices while developing valuable communication and relationship-building skills.
| Domain | Scope |
|---|---|
| Patient Outreach | Contact at-risk patients through phone, SMS, and email |
| Retention Support | Manage cancellation and pause conversations |
| Win-Back Campaigns | Re-engage paused and inactive patients |
| Patient Escalations | Coordinate handoffs to the clinical team when needed |
| CRM Documentation | Maintain accurate records and follow-up activities |
| Performance Metrics | Retention, productivity, quality, and customer satisfaction |
| Patient Insights | Identify trends and recurring feedback |
Within your first few months, you'll:
How to Apply
If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role.
This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps.
LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.
Please note: This role requires professional-level English communication and availability to work U.S. business hours.
LumiMeds is a U.S.-based telehealth startup focused on weight management and long-term metabolic health. The company is building next-generation e-commerce and clinical infrastructure to serve patients seeking metabolic health solutions, including GLP-1 medications and hormone replacement therapy (HRT). Operating as an early-stage company, LumiMeds emphasizes speed, ownership, and minimal bureaucracy, enabling rapid decision-making and product iteration. The company serves customers through telehealth services while managing compliance requirements in the tightly regulated healthcare and pharmaceutical advertising space.
